Alexus Arevalo
Antelope
Summary
I am a motivated worker with four years of excellent customer service experience in high demand environments. Throughout my career I have taken on the leadership role in which has helped me develop efficient communication, problem-solving and teamwork skills. I am currently pursuing a BS in Psychology at CSU Sacramento to further advance in the psychological field. I have always challenged myself to exceed expectations while providing honest and consistent effort across anything I do. I bring an energetic, creative, and determined attitude to any environment, allowing me to thrive in any role I take on.
Overview
4
4
years of professional experience
Work History
Senior Supervisor
Golfland Sunsplash
06.2024 - Current
- Trained new employees on proper job functions and safety protocols.
- Assisted in onboarding process and paperwork for new staff.
- Handling customer complaints and finding resolutions while complying with company standards and policies.
- Established work schedules, assigned tasks, and monitored staff productivity of over 50 employees.
- Oversee operations of park attractions and ensure safety protocols are being met.
- Designed posters, slideshows, and signage for company social media marketing.
Food Service Supervisor
Golfland Sunsplash
05.2021 - 06.2024
- Assisted in training new hires, providing guidance on restaurant standards and practices.
- Supervised opening and closing kitchen duties; cleaning, organizing, and food prepping.
- Supervised cabana servers and food runners
- Served food and beverages promptly with focused attention to customer needs.
- Prepared and served meals efficiently in fast paced settings
- Experience operating fryers, grills, and ovens.
- 3 years of cashier and food handling experience
Restaurant Hostess
Ruth's Chris Steak House
09.2023 - 05.2024
- Greeted customers and escorted them to their tables.
- Answered incoming calls and provided information about menu information or special requests.
- Answered phone inquiries to schedule and confirm reservations, respond to general questions, and/or complaints.
- Addressed customer complaints in a professional manner and resolved them with effective solutions.
- Managed over 40 reservations and long waitlists daily in a fast-paced setting.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
Bachelor of Science - Psychology
California State University Sacramento
Associate of Arts - Psychology
Sierra College
Rocklin, CA05-2024
Associate of Science - Social And Behavioral Sciences
Sierra College
Rocklin, CA05-2024
Skills
- Staff management
- Four years customer service
- Three years food service experience
- Strong teamwork and collaboration skills
Timeline
Senior Supervisor
Golfland Sunsplash
06.2024 - Current
Restaurant Hostess
Ruth's Chris Steak House
09.2023 - 05.2024
Food Service Supervisor
Golfland Sunsplash
05.2021 - 06.2024
Bachelor of Science - Psychology
California State University Sacramento
Associate of Arts - Psychology
Sierra College
Associate of Science - Social And Behavioral Sciences
Sierra College
Similar Profiles
Max MullanyMax Mullany
Pool Lifeguard at Golfland SunsplashPool Lifeguard at Golfland Sunsplash
Jacob BlevinsJacob Blevins
General Kitchen Worker at Golfland SunsplashGeneral Kitchen Worker at Golfland Sunsplash
Axelle RobinsonAxelle Robinson
Supervisor at Golfland SunsplashSupervisor at Golfland Sunsplash