Alexsandra Serpa
Scarborough,ON
Summary
A people orientated individual with strong interpersonal skills developed during 9+ years of customer service experience. Im an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I’m able to focus and keep a positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Wingporium Sports Bar
Scarborough, ON
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Toronto Beach Club
Toronto, ON
05.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular guests.
Server/Bartender
The Olde Stone Cottage Pub
Toronto, ON
06.2021 - 05.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Jean Vanier CSS
Toronto, ONSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
Languages
English
Portuguese
Timeline
Server/Bartender
Wingporium Sports Bar
05.2022 - Current
Server
Toronto Beach Club
05.2022 - 09.2023
Server/Bartender
The Olde Stone Cottage Pub
06.2021 - 05.2022
Jean Vanier CSS