Alexsandra Rodriguez

Pitney Bowes Presort Services

01.2002 - Current

Continuously updated knowledge of industry best practices for customer billing procedures, staying current with billing system updates.
Maintained detailed records of customers'' billing history, enabling fast resolution of any issues that arose.
Researched and resolved billing discrepancies to enable accurate billing.
Worked with multiple departments to check proper billing information.
Used data entry skills to accurately document and input statements.
Entrusted with accounting for customer checks received via our courier pickups, sending them all to our company lockbox.
Reconciling daily mailing sent to the USPS by exporting documentation from the USPS Dashboard and comparing/updating/balancing against the information in our billing system.
Processing month-end numbers for our site/location by reviewing reports and identifying anomalies that occurred during the date range in question so that the final numbers can be easily prepared for our site at the corporate level.
Set up new customers and new jobs in billing system as requested by Sales and Customer Service Team.
Reconciling daily postage applied to customer mail.

Overview