Alexsandra DeFreitas
Vaughan,ON
Summary
Experienced restaurant professional with a proven track record in fast-paced, high-volume environments. Skilled in leadership as a supervisor and assistant manager, focusing on team development, customer satisfaction, and efficient front-of-house operations. Dedicated to delivering exceptional dining experiences and fostering a positive work atmosphere for all staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor / Server
Pizzeria Libretto
North York, ON
07.2022 - Current
- - Supervise floor operations in a busy fine dining setting; coordinate staff during peak hours.
- - Handle guest concerns with professionalism and care.
- Supervised front-of-house operations to ensure exceptional guest experiences and service quality.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Coordinated dining room operations to ensure timely service and guest satisfaction.
Assistant Manager / Server
Vivo Pizza + Pasta
Richmond Hill, ON
12.2019 - 12.2022
- - Managed day-to-day operations, staff scheduling, and inventory.
- - Enhanced table turnover rate and guest experience through efficient service planning.
- - Trained and mentored team members to improve performance and consistency.
- Led team in executing operational strategies to enhance customer satisfaction and service efficiency.
- Implemented quality control measures, resulting in improved product consistency and reduced customer complaints.
- Mentored junior staff, promoting professional development and enhancing team productivity through knowledge sharing.
- Developed training programs for staff, fostering skill advancement and team collaboration.
Server
Chuck's Roadhouse
Vaughan, ON
12.2019 - 12.2019
- - Provided friendly and attentive service in a casual dining environment.
- - Supported the team during high-traffic hours to ensure smooth operations.
- Assisted in inventory management, tracking supplies to minimize waste and ensure availability of key items.
- Implemented upselling techniques, contributing to increased sales while enhancing customer experience.
Server
Corn Beef House
Thornhill, ON
11.2018 - 05.2019
- - Delivered personalized service and assisted with large catering orders and events.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Managed multiple tables efficiently, prioritizing guest needs during peak hours.
Visual Merchandiser
Club Monaco
Thornhill, ON
06.2018 - 01.2019
- - Created visually engaging displays aligned with promotional strategies.
- Developed and executed innovative visual merchandising strategies to enhance brand presentation.
Supervisor
Motherhood Maternity
Vaughan, ON
09.2016 - 08.2018
- - Led sales team and trained new hires in a boutique retail setting.
- - Maintained visual standards and store presentation.
- Resolved customer inquiries and complaints, fostering a positive shopping experience for clients.
Education
Flight Services Certification -
Seneca College
Markham, ON06.2016
Skills
- Fine Dining & Guest Service
- Team Leadership & Staff Training
- POS & Floor Management
- High-Volume Service Environments
- Customer Relations & Upselling
- Conflict Resolution
Certification
- Smart Serve Certified – Valid
- TICO Certified – Valid
Languages
English
Timeline
Supervisor / Server
Pizzeria Libretto
07.2022 - Current
Assistant Manager / Server
Vivo Pizza + Pasta
12.2019 - 12.2022
Server
Chuck's Roadhouse
12.2019 - 12.2019
Server
Corn Beef House
11.2018 - 05.2019
Visual Merchandiser
Club Monaco
06.2018 - 01.2019
Supervisor
Motherhood Maternity
09.2016 - 08.2018
Flight Services Certification -
Seneca College