Alex Janabajab
Winnipeg,MB
Summary
Driven by a goal-oriented mindset, I enhanced customer satisfaction and team productivity at IO Solutions through exceptional service and strategic collaboration. Skilled in call center customer service and stress tolerance, I excel in fast-paced environments, adeptly handling technical and customer-related challenges with a focus on achieving tangible results. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
1
1
year of professional experience
Work History
Call Center Sales Representative
IO Solutions
09.2022 - 09.2023
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
IT Technical Support Intern
Imperial Properties
02.2024 - 02.2024
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
Education
BBA - Accounting
University of Winnipeg Collegiate
Winnipeg, MB06.2027
High School Diploma -
River East Collegiate
Winnipeg, MB06.2022
Skills
- Call Center Customer Service
- Goal-oriented mindset
- Stress Tolerance
- Building rapport
- Customer Service
- Time Management
- Team Collaboration
- Attention to Detail
- Active Listening
- Complaint resolution
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
IT Technical Support Intern
Imperial Properties
02.2024 - 02.2024
Call Center Sales Representative
IO Solutions
09.2022 - 09.2023
BBA - Accounting
University of Winnipeg Collegiate
High School Diploma -
River East Collegiate
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