Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Hi, I’m
Alex Macleod
IT Generalist / Web Developer
Westville,NS
Summary
Work History
Blinkstone Retail
Administrative Assistant
Job overview
- Assisted in maintaining organized records and documents, emphasizing attention to detail and organizational skills
- Managed office communications and appointments, showcasing strong communication and time management abilities
- Conducted research and compiled data for reports, demonstrating research and analytical skills.
BBX Corp.
Customer Service Representative
Job overview
- Provided exceptional customer service, ensuring a positive shopping experience, highlighting commitment to customer satisfaction
- Assisted customers in product selection and made personalized recommendations, showcasing sales and customer service expertise
- Handled cash transactions and maintained accurate cash registers, demonstrating mathematical proficiency.
Maritime Digital Solutions Inc.
Help Desk Technician Intern
Job overview
- Gained hands-on experience in troubleshooting IT issues and providing technical support, showcasing a strong foundation in IT
- Collaborated with senior technicians to resolve client inquiries and enhance technical skills
- Assisted in the documentation of support procedures and solutions, highlighting attention to detail and organizational skills.
Maritime Digital Solutions Inc.
IT Support Specialist
Current
Job overview
- Utilized IT knowledge to provide technical support to clients, demonstrating strong problem-solving skills
- Effectively communicated complex technical concepts to non-technical clients, showcasing exceptional communication skills
- Collaborated with a team to troubleshoot and resolve hardware and software issues, highlighting teamwork and adaptability.
Education
Nova Scotia Community College (NSCC)
2-Year Certificate in IT Generalist
University Overview
Nova Scotia Community College (NSCC)
1-Year Certificate in Business Administration
University Overview
High School Diploma
University Overview
Skills
- Strong research skills to determine item authenticity and market values
- Exceptional communication and interpersonal skills, fostering positive relationships with clients and colleagues
- Proficiency in performing mathematical calculations for financial transactions
- Detail-oriented and highly organized, ensuring accuracy in record-keeping
- Computer literacy and familiarity with various software tools
- Adaptability and quick learning to stay updated on industry trends
- Knowledgeable in IT and technical support
- Time management skills for efficient task completion
- Problem-solving abilities in resolving technical issues
- Sales and customer service expertise
- Information Security
- Report Writing
- Appointment Scheduling
- Research
- Bookkeeping
- Office Administration
- Invoice Processing
- Document Control
- Data Entry
- Database Management
- Scheduling and Calendar Management
- Database Entry
- Account Management
- Medical Terminology
- Filing and Data Archiving
- Staff Management
- Tech-Savvy
- Multi-Line Phone Proficiency
- Critical Thinking
- Complex Problem-Solving
- Multi-Line Phone Systems
- Time Management
- HTML/CSS/JavaScript & Python Fluency
Professional Experience
Professional Experience
- IT Support Specialist, Maritime Digital Solutions Inc., Halifax, NS, 06/20XX, Present, Utilized IT knowledge to provide technical support to clients, demonstrating strong problem-solving skills., Effectively communicated complex technical concepts to non-technical clients, showcasing exceptional communication skills., Collaborated with a team to troubleshoot and resolve hardware and software issues, highlighting teamwork and adaptability.
- Administrative Assistant, Blinkstone Retail, Halifax, NS, 01/20XX, 05/20XX, Assisted in maintaining organized records and documents, emphasizing attention to detail and organizational skills., Managed office communications and appointments, showcasing strong communication and time management abilities., Conducted research and compiled data for reports, demonstrating research and analytical skills.
- Customer Service Representative, BBX Corp., North Sydney, NS, 05/20XX, 12/20XX, Provided exceptional customer service, ensuring a positive shopping experience, highlighting commitment to customer satisfaction., Assisted customers in product selection and made personalized recommendations, showcasing sales and customer service expertise., Handled cash transactions and maintained accurate cash registers, demonstrating mathematical proficiency.
- Help Desk Technician Intern, Maritime Digital Solutions Inc., Halifax, NS, 05/20XX, 08/20XX, Gained hands-on experience in troubleshooting IT issues and providing technical support, showcasing a strong foundation in IT., Collaborated with senior technicians to resolve client inquiries and enhance technical skills., Assisted in the documentation of support procedures and solutions, highlighting attention to detail and organizational skills.
Certifications And Tickets
Certifications And Tickets
- Forklift Operator Certification
- Fall Arrest Certification
- Confined Spaces Certification
- Fire Watch Certification
- Standard First Aid Certification (Canada)
- WHMIS (Workplace Hazardous Materials Information System)
- Health and Safety Awareness
- CPR/AED Certification
- Safe Food Handling Certification
- Retail Sales Training
Contact Information
Contact Information
Alexander Cameron
- Email: amacleod@northernsoftware.net
- Phone: 902-905-2999
- Address: P.O. Box 456 Westville, N.S Canada B0K2A0
References
References
Available upon request.Languages
English
Native or Bilingual
Certification
- CAP - Certified Administrative Professional
- Sales Manager Certificate
- Sales Essentials Certificate
Software
Python
HTML / CSS
JavaScript
Flask
Django
Accomplishments
Accomplishments
Work Experience Achievements:
Education Achievements:
Overall Achievements:
Interests
Coding Personal Projects: Expanding programming skills through personal software or app development
DIY Home Improvement: Learning practical skills in home renovation and repair
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Cultivating wealth is not merely about acquiring riches, but mastering the art of shaping the system to create enduring streams of passive income, where prosperity becomes a symphony of your design, harmonizing with the rhythm of your ambitions
Timeline
Administrative Assistant
Blinkstone Retail
Customer Service Representative
BBX Corp.
Help Desk Technician Intern
Maritime Digital Solutions Inc.
IT Support Specialist
Maritime Digital Solutions Inc.
Current
Nova Scotia Community College (NSCC)
2-Year Certificate in IT Generalist
Nova Scotia Community College (NSCC)
1-Year Certificate in Business Administration
High School Diploma
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