Alexandre Lefebvre
Montreal,Québec
Summary
Night auditor with a penchant for technology looking to transition to an administrative role. Hardworking team player with expertise in completing various administrative tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Front Desk Night Supervisor
Hotel M-Montreal
Montreal, Quebec
08.2021 - Current
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Kept accounts in balance and ran daily reports to verify totals.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Kept high average of performance evaluations.
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
Education
High School Diploma -
Edouard Montpetit
Montreal06.2018
Skills
- Administrative Support
- Customer Service Management
- Managing Reception
- Operational Efficiency
- Administration and Operations
- Critical Thinking
- Typing Proficiency
- Technical Support
- Microsoft Suite Proficiency
- Data Entry
Programming
Programming isn't just a hobby for me, it's a passion that has proven to be invaluable in my professional life. It has allowed me to automate tasks, such as generating the cleaning report for the housekeeping department, which has resulted in saving more than 30 hours per month while ensuring accuracy. I approach every challenge with an analytical mindset and a keen attention to detail, and I'm always looking for innovative ways to use technology to improve processes and increase efficiency.
Timeline
Front Desk Night Supervisor
Hotel M-Montreal
08.2021 - Current
High School Diploma -
Edouard Montpetit
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