ALEXIUS GEORGE
Georgetown,ON
Summary
Highly motivated, positive and results-oriented customer service professional seeking a customer service position. I am looking to utilize my skills in customer support, communication and problem-solving to further develop my career. I have a strong ability to be agile and learn quickly, and thrive in a fast-paced environment. Dedicated to exceeding company benchmarks while prioritizing a high standard of customer satisfaction, upholding values of trust, respect and integrity.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Ladybug Daycare
11.2023 - Current
- Managed daily administrative tasks, ensuring smooth office operations.
- Handle the filing of physical and digital records, such as enrollment forms, medical records, and staff documents.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Customer Support Specialist
Spark New Zealand
10.2018 - 11.2023
- Perform analysis, diagnosis, and resolution of complex issues for end users; recommend and implement solutions
- Utilize technology to improve service delivery, team communication, and performance tracking
- Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware.
- Handled multiple P1/P2 simultaneously and ensured a
smooth and quick restoration of the incident
Troubleshoot and resolve Windows device/software faults including but not limited to desktops, laptops, Printers and Remote Access. - Incident and Service Request ticket management ensuring timely updates and resolutions within agreed-upon SLAs.
Education
Certificate - Employability & Leadership Training
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON10-2024
Bachelors in Applied Management, Sales And Marketing -
Waikato Institution of Technology
10.2021
Diploma in Mechanical Engineering , Mechanical Engineering -
Arun Muchalla Polytechnic College
07.2017
Skills
- Network troubleshooting
- System administration
- IT documentation
- Communication skills Clerical Skills
- Administrative Assistant
- Desktop technical support
Accomplishments
- Best Student Representative for International Student 2018-2020
- Honored as COVID warrior for Wintec International Students for dropping care package.
Timeline
Administrative Assistant
Ladybug Daycare
11.2023 - Current
Customer Support Specialist
Spark New Zealand
10.2018 - 11.2023
Bachelors in Applied Management, Sales And Marketing -
Waikato Institution of Technology
Diploma in Mechanical Engineering , Mechanical Engineering -
Arun Muchalla Polytechnic College
Certificate - Employability & Leadership Training
Conestoga College Institute of Technology And Advanced Learning
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