Alexiss Groom
Calgary,AB
Summary
Dedicated and results driven Operations Manager with a proven track record with over 19 years at Siemens Energy. Expertise in process optimization and enhancing team performance. Skilled in Salesforce.com and adept at fostering strong client relationships. Diverse and adaptive in leadership involvement with Compliance and Cybersecurity Ambassador programs. Known for calm approach which combines excellent communication and problem-solving techniques with a keen understanding of cross-functional collaboration.
Overview
18
18
years of professional experience
Work History
Operations Manager
Siemens Energy Canada
01.2020 - Current
- Lead operational strategy, optimize processes, and drive team performance.
- Implement data-driven decisions, resulting in improved efficiency and cost savings.
- Foster cross-functional partnerships with multiple BA's to align divisional goals.
- Optimize CRM systems and develop sales strategies, enhancing team coordination.
- Managed daily operations of PSS Canada to maximize efficiency.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Monitored customer feedback with CIS/NPS and worked to implement changes and follow ups where needed.
- Implemented and led Salesforce training for Regional sales teams.
- Optimized pipeline management and dashboard and reporting in Salesforce.
Executive Assistant to CEO
Siemens Energy Canada
10.2016 - 05.2020
- Managed complex executive level schedules, coordinated high-level meetings, and maintained confidentiality of sensitive information, ensuring seamless operations.
- Served as primary point of contact for CEO and direct reports and VP level in Canada.
- Offer expert knowledge and guidance to facilitate efficient communication.
- Streamlined administrative processes, including travel and expense reporting.
- Accurate and timely processing of PO's and invoices for C-Suite vendors.
- Support HR and IT on local level.
- Provide research and complete customer briefing documents.
- Proofread and edited executive documents and communications.
- Exhibited strong organizational skills to manage multiple projects simultaneously.
Account Manager
Siemens Canada
10.2010 - 10.2016
- Managed complex executive level schedules, coordinated high-level meetings, and maintained confidentiality of sensitive imformation, ensuring seamless operations.
- Served as primary point of contact for CEO and direct reports and VP level in Canada.
- Offer expert knowledge and guidance to facilitate efficient communication.
- Streamlined administrative processes, including travel and expense reporting.
- Accurate and timley processing of PO's and invoices for CSuite vendors.
- Support HR and IT on local level.
- Provide research and complete customer briefing documents.
- Proofread and edited executive documents and communications.
- Exhibited strong organizational skills to manage multiple projects simultaneously.
Field Service Coordinator
Siemens Canada
10.2006 - 10.2010
- Attend LTSA and Outage meetings with Field Service Manager and customers
- Receive RFQ's and respond with parts pricing, inventory, lead times
- Travel to various customer plants with management teams
- Cultivated trusting and professional relationships with customers and thoroughly addressed any concerns to reach mutually profitable solutions
- Document Control; maintained accurate records of all parts received, shipped, returned or exchanged.
- Resolved customer complaints regarding part availability, quality or price discrepancies.
Education
Administrative Excellence
Schulich School Of Business
Medical Technology & Administration
CDI College
Corporate Account Management
Siemens Acadamy
Skills
- Operations management
- Salesforcecom Champion
- Compliance Ambassador
- Cybersecurity Ambassador
- Facilities Management
- MS Office
- Communication
- High level administrative support specialist
- Internal policies and procedures
- Strong understanding of SE vision and portfolio
- Cross BU knowledge
- Problem-solving
- Decision-making
- Client relationships
- Coordinator
Hobbies
Spending time in the outdoors, hiking in the mountains with my husband and dogs or being on a lake on my paddleboard.
Timeline
Operations Manager
Siemens Energy Canada
01.2020 - Current
Executive Assistant to CEO
Siemens Energy Canada
10.2016 - 05.2020
Account Manager
Siemens Canada
10.2010 - 10.2016
Field Service Coordinator
Siemens Canada
10.2006 - 10.2010
Administrative Excellence
Schulich School Of Business
Medical Technology & Administration
CDI College
Corporate Account Management
Siemens Acadamy
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