Alexis O’Neil
Waterloo,ON
Summary
Looking to obtain full time employment where my skills and qualifications can be utilized Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
9
9
years of professional experience
Work History
Waitress
Zaz Bistro
01.2022 - 01.2023
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization, and removal of apparent waste or refuse.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Answered questions about menu items, ingredients, and pricing.
Medical Office Administrator
Forbes Park Medical
01.2021 - 01.2022
- Assisted with minor medical duties such as Pap smears, MOTs, and general check-ups.
- Used the system to schedule appointments, word processing, billing, data entry, and filing.
- Coordinated communications between patients, physicians, and others.
- Prepared charts prior to patient visits.
- Registered patients and scheduled appointments.
- Organized and managed medical supply inventory to foster continuous availability of required items.
Guest Attendant
Chartwell Retirement
01.2016 - 01.2017
- Answered all resident call bells and door alarms promptly, and provided courteous service.
- Completed all aspects of resident care as outlined in the plan of care and care assignment.
- Completed laundry and housekeeping duties.
- Transported residents to and from their rooms, recreational activities, health office, and dining room as required.
Customer Service Representative & Cashier
Skyzone Trampoline Park
Kitchener
01.2015 - 01.2016
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
Dietary Aide
Emmanuel Retirement
01.2014 - 01.2015
- Observed special diets prescribed by physicians or nutritionists.
- Cleaned and maintained dining room during and after each meal service.
- Refilled condiments, napkins and server workstations.
- Set tables before patients arrived to maintain meal plan productivity.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Engaged with residents to provide positive and enriching experiences.
Education
Developmental Service Worker Diploma -
Anderson College
12.2022
Medical Office Administrator Diploma - Medical terminology, Keyboarding, Excel, Accuro/Billing, Outlook, MS Word, CPR/first aid
Westervelt College
12.2021
High school or equivalent -
Eastwood collegiate high school
01.2014
Health and Safety Certificate -
YWAP
01.2014
Skills
- Medical terminology
- Keyboarding skills at 70 WPM
- Customer service
- Strong communication skills
- Multitasking
- Memory retention
- Point of sale (POS) system operations
- Stress management
Timeline
Waitress
Zaz Bistro
01.2022 - 01.2023
Medical Office Administrator
Forbes Park Medical
01.2021 - 01.2022
Guest Attendant
Chartwell Retirement
01.2016 - 01.2017
Customer Service Representative & Cashier
Skyzone Trampoline Park
01.2015 - 01.2016
Dietary Aide
Emmanuel Retirement
01.2014 - 01.2015
Developmental Service Worker Diploma -
Anderson College
Medical Office Administrator Diploma - Medical terminology, Keyboarding, Excel, Accuro/Billing, Outlook, MS Word, CPR/first aid
Westervelt College
High school or equivalent -
Eastwood collegiate high school
Health and Safety Certificate -
YWAP
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