Alexis Hemedy Mazimpaka

• Answered multi-line phone system, routing calls, delivering messages to staff.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Provided safe and comfortable accommodation for refugee claimants.
• Facilitated cultural integration and created a welcoming atmosphere for newcomers.
• Offered guidance on community resources, transportation, healthcare services, and education.
• Provided language support, interpretation, and translation when needed.

Maintained records of interactions and claimant progress for program evaluation.

• Fostered collaborative relationships with community leaders and organizations.
• Helped develop outreach strategy and project plans for refugee claimant support.
• Supported governance model development for the Collective Impact Initiative.
• Organized logistics for focus groups and managed communication channels.

• Assisted with sorting, packing, and distributing food to individuals and families in need.
• Helped manage inventory and ensured proper storage of perishable and non-perishable items.
• Supported clients with respectful, confidential service and helped them navigate available resources.
• Maintained cleanliness and organization of the food bank premises.

• Managed scheduling, correspondence, and documentation for the Executive Director.
• Maintained office systems and supported planning of church events and special projects.
• Facilitated professional communication with staff and partners.

• Led community development projects aligned with the organization's mission.
• Supervised teams, monitored KPIs, and ensured on-time project delivery.
• Collaborated with stakeholders to secure funding and enhance sustainability.
• Organized trainings on youth empowerment, health education, and development

• Delivered training on reproductive health, gender, and children's rights.
• Developed advocacy workshops and managed budgets.
• Submitted regular activity reports to Danish partners.