Alexis Anne Gordo
Neepawa,MB
Summary
Dedicated professional with demonstrated strengths in customer service, time management and organization. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Provincial Governor's Office - Executive Staff
Provincial Government of Davao del Sur
Digos City
07.2013 - 06.2015
- Recording daily activities of personnel, includes punch ins & outs and monitoring their breaks.
- Delegating tasks and responsibilites of each personnel.
- Processing personnel payroll and process disputes.
- Usher VIP guests.
- Accomodating public needs and requests.
Technical Support
Ibex Global Solutions
Davao City
11.2015 - 04.2016
- Taking phone calls regarding technical issues of customers with their internet, tv and phone provider.
- Perform basic troubleshooting procedures.
- Create escalation tickets when issues are beyond scope of expertise and could not be done via phone call.
- Schedule technician site visits when necessary.
Customer Service Representative
Conectys Davao
Davao City
09.2016 - 06.2017
- Provide customer support via phone and e-mail platforms.
- Answer product questions and or inquiries.
- Process orders, provide tracking/shipment status, update customer's records and information.
- Process refund when necessary.
Office of the President Mobile Team
Nakayama Technology Corporation
Digos City
12.2012 - 12.2013
- Oversee the overall management of the occupational safety and health program.
- Frequently monitor and inspect any health and safety aspects of the operation being undertaken with the participation of the supervisor and workers.
- Served as secretary of the occupational safety and health committee.
- Conduct investigation and submit separate reports directly to the employer with the analysis and recommendations of the accident and or health issue of the employees.
- To act as the employer's principal assistant and consultant in the application of programs to remove the hazards from the workplace and to correct unsafe work practices.
Verification Specialist
Vision Path Inc.
New York
06.2017 - 05.2019
- Making outbound calls to optical clinics to ensure patients file matches records in line with HIPPA Law.
- Updating patients records on our system when necessary.
- Process orders when patients records are all matches and precise.
- Provide order status, tracking of shipment and process refunds when necessary.
- Offer customer support.
Education
Hotel and Restaurant Management -
Carmelo C. National Trade School
04.2010
High School -
Digos City National High School
04.2007
Skills
- Identity Verification
- Background Checks
- Customer Relationship Management
- Work Monitoring
- Coordination and Scheduling
- Customer Service
- Communication and Interpersonal Skills
Languages
English
Professional Working
Personal Information
- Age: 33
- Date of Birth: 09/10/90
- Gender: Female
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Verification Specialist
Vision Path Inc.
06.2017 - 05.2019
Customer Service Representative
Conectys Davao
09.2016 - 06.2017
Technical Support
Ibex Global Solutions
11.2015 - 04.2016
Provincial Governor's Office - Executive Staff
Provincial Government of Davao del Sur
07.2013 - 06.2015
Office of the President Mobile Team
Nakayama Technology Corporation
12.2012 - 12.2013
Hotel and Restaurant Management -
Carmelo C. National Trade School
High School -
Digos City National High School