Alexis Zazzarino
Chico,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Enloe Medical Center
07.2024 - Current
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during hours of operation.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
Team Leader
California Sun
05.2023 - 01.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
Manager of Operations
La Stella Tanning
01.2021 - 05.2023
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Worked to build relationships with customers and built potential for additional sales.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
Lifeguard
Woodbridge Country Club
04.2019 - 09.2019
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Enhanced swimmer performance by implementing personalized training plans and technique corrections.
- Assisted in organizing successful swim meets, managing logistics, and coordinating volunteers.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
Education
Associate of Arts - Business Communications
San Joaquin Delta College
5151 Pacific Ave, Stockton, CA 9520704.2024
High School Diploma -
Lodi High School
3 S Pacific Ave07.2020
Skills
- Complaint Resolution
- Documentation and Reporting
- Quality Improvement
- Client Service
- Shift Scheduling
- Work Planning and Prioritization
- Daily Workflow Improvement
- Attention to Detail
- Problem-Solving
- Social Media Management
- Business Writing
- Product Sales
- Verbal/Written Communication
- HIPAA compliance
- Patient relations
- Workflow optimization
- Front desk operations
- Microsoft office
- Medical terminology
- Appointment scheduling
- Telephone etiquette
- Customer service
- Problem-solving
- Time management
Timeline
Guest Service Representative
Enloe Medical Center
07.2024 - Current
Team Leader
California Sun
05.2023 - 01.2024
Manager of Operations
La Stella Tanning
01.2021 - 05.2023
Lifeguard
Woodbridge Country Club
04.2019 - 09.2019
Associate of Arts - Business Communications
San Joaquin Delta College
High School Diploma -
Lodi High School
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