ALEXIS YARBOUGH
San Ramon
Summary
Seeking an Administrative/ Patient Service Representative position in a dynamic and innovative health care setting. Consistently delivers first-rate service and fosters positive relationships with patients to deliver exceptional healthcare to a medically diverse population.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Diagnostic and Interventional Services Coordinator
Alameda Health System
05.2024 - Current
- Coordinates needed radiology appointments with patients promptly and professionally
- Assist providers in ordering the correct needed Diagnostic and Interventional services based on diagnosis.
- Works on projects with techs to schedule patients sooner for their medical needs
- Maintains a strow patient flow at sign in and answers questions patients and staff have.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Works on ROI request for imaging and file room
- Reviews chart notes from providers to continue adequate patient care
Ambulatory Patient Service Representative
Alameda Health System
01.2020 - 05.2024
- Maintains confidentiality in maintaining all patient records.
- Collections needed essential demographic and patient information accurately and in a timely manner to complete registration
- Pre-register's patient's eligibility and appointment needs
- Charity Care ,Medi-Cal, Family P.A.C.T. Gateway Program, (EWC )Cancer Detection Program Enrollment and HPE trained
- Reviews account information and explained charges, self pay consent, and other related inquiries from patients and insurance carriers in person or via telephone.
Patient Service Representative- Shared Staff/Float Pool
Sutter Pacific Medical Foundation
04.2016 - 04.2019
- Worked in multiple clinics through out out San Francisco in the shared staff/float pool and performed clerical duties accordingly.
- Achieved departmental goals and objectives by instituting new processes and standards for out-patient care.
- Organized, updated and maintained multiple patient charts.
- Welcomed and provided caring companionship to all.
Front Desk Receptionsist
Homewood Suites by Hilton Oakland-Waterfront
01.2016 - 04.2016
- Checked hotel patrons in and out of hotel and made sure their needs were met
- Handled multiple line telephone system
- Processed credit card transactions accurately
- Informed hotel guest of attractions and events in the area/ use of Bay Area public transportation routes/ lines.
Key Holder
Cathy Jean
02.2014 - 11.2015
- Opened and closed store
- Maintained/ Balanced Cash drawer daily
- Assisted Store Manager in daily operations
- Met sales goals and commission targets
Sales Associate
McCaulou's Shoes
08.2011 - 01.2014
- Assisted customers in choosing items for their/family needs.
- Stocked /ordered/ kept organized retail store.
- Performed inventory and demand counts
- Ran sales reports and reported to Management
- Smoothly ran credit card transactions/returns.
- Met customers needs and satisfaction with friendly and positive attitude.
Education
Certificate of Competancy - Clinical Medical Assisting
Castro Valley Medical Academy
Castro Valley, CAClinical Medical Assisting Externship - Oncology/ Infusion
Kaiser Permanente San Leandro Medical Center
San Leandro, CA2019
High School Diploma -
Skyline High School
Oakland, CA06.2010
Skills
- Schedule and register patient appointments and information fast and precise
- Check in & out patient's/Scrub DAR
- Verify/Input insurance information/Pre Authorizations/Referral work
- Efficient and skilled in EHR Epic navigation
- Communicate with clinical staff and/or MD's through telephone encounters and staff messages
- Medical Records processing/handling
- HIPPA Compliant
- Balance cash drawer/ e-next BAR usage
- Operates a multi-line telephone system
- Completes clerical and other front desk support
- Microsoft Office/word/Excel
- Complete multi-projects/manage shifting priorities
- Maintain patient confidentiality
- Medical Terminology
- Excellent telephone and communication skills
Accomplishments
- Excellent interpersonal skills
- Clean and organized work environment
- Compassionate and Caring
- Maintained compliance with regulatory standards by HIPPA standards
- Ensured charting accuracy through precise documentation.
- Educate patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
- Assist in implementation of new tracking system that resulted in improved patient care.
Certification
- American Heart Association BLS(CPR/AED) for Healthcare providers
Timeline
Diagnostic and Interventional Services Coordinator
Alameda Health System
05.2024 - Current
Ambulatory Patient Service Representative
Alameda Health System
01.2020 - 05.2024
Patient Service Representative- Shared Staff/Float Pool
Sutter Pacific Medical Foundation
04.2016 - 04.2019
Front Desk Receptionsist
Homewood Suites by Hilton Oakland-Waterfront
01.2016 - 04.2016
Key Holder
Cathy Jean
02.2014 - 11.2015
Sales Associate
McCaulou's Shoes
08.2011 - 01.2014
Clinical Medical Assisting Externship - Oncology/ Infusion
Kaiser Permanente San Leandro Medical Center
Certificate of Competancy - Clinical Medical Assisting
Castro Valley Medical Academy
High School Diploma -
Skyline High School
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