Alexis Wright

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

As a massage therapist, I have over eleven years of experience in providing therapeutic and relaxation massages to a diverse clientele. I am skilled in various techniques. My focus is on enhancing clients' overall well being by assessing their individual needs and creating personalized treatment plans. I am committed to delivering exceptional customer service and continually expanding my knowledge. As a massage therapist I managed schedules using Google Calendar and advanced to a managerial position by demonstrating excellence in customer service.

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Greeted customers and provided outstanding customer service.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
• Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Streamlined reservations process for improved accuracy and guest experience.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Oversaw and organized calendar to schedule reservations and monitor cancellations.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
• Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
• Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
• Conducted thorough research on hotel accommodations to identify the best options for clients, focusing on factors such as location, amenities, and customer reviews to ensure a high-quality and satisfying experience.