Alexis Wells
Niagara Falls,ON
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Once Upon A Child
08.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Entering new inventory into the system.
- Tagging/ Sorting New Inventory to be placed on sales floor.
- Processed 30+ buys in a day.
Kennel Attendant/Receptionist
Boondocks Pet Resort
10.2017 - 11.2020
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Boarded 50+ dogs.
Store Clerk
Avondale Food Stores
04.2016 - 10.2017
- Checked identification for proof-of-age and refusing tobacco and lottery sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Operated POS systems to accurately process customer purchases.
- Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
Education
High School Diploma -
Stamford Collegiate
Niagara Falls, ONSkills
- Hard working and self-motivated
- Kind customer engagement
- Honesty, Reliability and punctuality
- Time management
- Flexible schedule
- Teamwork
- Customer service
- Problem-solving
- Teamwork and collaboration
- Organization
Timeline
Retail Sales Associate
Once Upon A Child
08.2022 - Current
Kennel Attendant/Receptionist
Boondocks Pet Resort
10.2017 - 11.2020
Store Clerk
Avondale Food Stores
04.2016 - 10.2017
High School Diploma -
Stamford Collegiate
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