Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Languages
Timeline
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Alexis Valeria

Rouyn-Noranda

Summary

Trilingual and detail-oriented professional with a proven track record in technical problem-solving, customer service, and collaborative support across diverse industries. Experienced in scoping issues, managing time-sensitive tasks, and delivering resolutions in fast-paced environments. Currently contributing to an international team developing automated systems while pursuing technical and customer-facing roles. Disciplined and adaptable, I excel at troubleshooting, documentation, and maintaining high service standards, with a strong foundation in programming and client support. Ready to leverage my skills to provide exceptional technical support for Change Healthcare’s PACS systems.

Overview

8
8
years of professional experience

Work History

Content Creator (Part-Time Contracts)

Freelance
12.2024 - Current
  • Manage a backlog of concurrent projects for multiple clients, ensuring timely delivery under tight deadlines
  • Troubleshoot content-related issues, adapting solutions to meet client specifications and maintain quality standards

Finance Analyst (International Collaboration)

Systematic Finance
02.2023 - Current
  • Design and troubleshoot automated trading strategies using PineScript and Python, resolving technical issues to optimize system performance
  • Conduct detailed quantitative analysis and backtesting, documenting processes and outcomes for global team collaboration
  • Serve as a key point of contact for international teammates, scoping issues and driving resolutions in a remote, time-sensitive environment

Salesman

Premium Meat Bulk Sales
08.2024 - 03.2025
  • Provided customer service and resolved inquiries in a high-pressure, 7-day-a-week sales role, building rapport and addressing client needs
  • Independently managed sales processes, documenting transactions and client feedback with precision

Hospital Radiology Assistant

CISSSAT
03.2023 - 08.2024
  • Supported radiology operations by welcoming patients, coordinating appointments, and managing databases, ensuring smooth workflows in a healthcare setting
  • Collaborated with technical staff to troubleshoot scheduling and data issues, maintaining accuracy under time-sensitive conditions

Volunteer – Customer Support for Yoga Programs

Isha Yoga Center
06.2022 - 12.2022
  • Acted as the primary point of contact for international participants, scoping and resolving program-related inquiries efficiently
  • Documented support interactions in detail, collecting necessary information to escalate complex cases to appropriate teams

Gas Station Attendant & Cashier

Ultramar
11.2016 - 08.2019
  • Delivered consistent customer service in a high-traffic environment, troubleshooting payment system issues and resolving client concerns
  • Managed daily transaction logs, ensuring accurate documentation and operational continuity

Education

Graphic Design Studies -

Collège Ahuntsic
01.2020

Skills

  • Technical Troubleshooting
  • Customer Service
  • Documentation
  • Programming
  • Collaboration
  • Time Management
  • Personal Qualities

Hobbies and Interests

  • Technical problem-solving and system optimization
  • Creative troubleshooting through programming and content creation
  • Personal development through structured training and adaptability

Personal Information

Date of Birth: 02/01/00

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Content Creator (Part-Time Contracts)

Freelance
12.2024 - Current

Salesman

Premium Meat Bulk Sales
08.2024 - 03.2025

Hospital Radiology Assistant

CISSSAT
03.2023 - 08.2024

Finance Analyst (International Collaboration)

Systematic Finance
02.2023 - Current

Volunteer – Customer Support for Yoga Programs

Isha Yoga Center
06.2022 - 12.2022

Gas Station Attendant & Cashier

Ultramar
11.2016 - 08.2019

Graphic Design Studies -

Collège Ahuntsic

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Alexis Valeria