Experienced front desk with 10 years of experience in the medical industry and 3 years experience as a lead assistant to a minimally invasive surgeon. Detail-oriented, compassionate, and professional with superb people skills.
Overview
10
10
years of professional experience
Work History
Spa Coordinator and Lead Assistant to Surgeon
Evolutions Medical & Day Spa
08.2018 - 12.2024
Facilitated smooth daily operations within the medical office by coordinating staff schedules, managing supply inventory, and overseeing facility maintenance tasks.
Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
Managed multi-line phone system and pleasantly greeted patients.
Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
Maintained up-to-date knowledge on industry trends, attending workshops and product training for continuous professional development.
Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
Medical Receptionist
Medcenter Urgent Care
09.2015 - 08.2018
Checked patient insurance, demographic and health history to keep information current.
Organized paperwork such as charts and reports for office and patient needs.
Called and faxed pharmacies to submit prescriptions and refills.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Sales Associate
Bath & Body Works
08.2014 - 09.2015
Prepared merchandise for sales floor by pricing or tagging.
Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Increased sales by offering advice on purchases and promoting additional products.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.