ALEXIS TURNER
Coarsegold
Summary
Dynamic Motor Vehicle Representative with a proven track record at the State of California DMV, excelling in data entry and regulatory compliance. Known for exceptional customer service and problem-solving skills, I thrive in fast-paced environments, ensuring accuracy and integrity in application processing while fostering team collaboration to enhance productivity.
Overview
7
7
years of professional experience
Work History
Motor Vehicle Representative
State of California Department DMV
Fresno
10.2021 - Current
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
- Provided assistance in answering questions from customers regarding their driver's license status.
- Researched and resolved customer inquiries in a timely manner.
- Resolved customer inquiries related to Motor Vehicle services via phone and email.
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Assisted customers with vehicle registration, licensing and titling services.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
- Assisted customers with filling out forms related to Motor Vehicle Registration Services.
- Worked effectively in team environments to make the workplace more productive.
Slot Tech Attendant
Chukchansi Gold Resort & Casino
Coarsegold
08.2018 - 01.2020
- Monitored and maintained the performance of all gaming systems to ensure optimal operation.
- Implemented security protocols when handling sensitive data from customer profiles stored on casino servers.
- Configured slot machines to meet customer specifications while ensuring accuracy in payouts.
- Identified malfunctions in slot machines and provided necessary repairs.
- Inspected slot machines regularly for signs of wear, damage or malfunctioning parts.
- Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
- Analyzed technical manuals to determine appropriate solutions for common problems encountered during game play.
- Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
- Tested newly installed games to verify that they function correctly before releasing them into production.
- Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
- Resolved slot machine tilts and coin jams.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Rebuilt, overhauled, adjusted, and calibrated slot machines and gaming equipment.
- Described and explained games available to potential customers to attract new players.
- Performed preventive maintenance on slot machines, including cleaning and lubricating parts.
- Investigated fraudulent activity associated with players' accounts or tampering with game results.
- Inspected equipment to maintain proper working conditions.
- Kept up-to-date on changing technologies relevant to electronic gaming devices by attending trainings or seminars.
- Monitored casino operations and patron behavior for suspicious activity.
- Utilized diagnostic tools to identify faults in electrical circuits or wiring within a slot machine's cabinet.
- Assisted customers and personnel with slot machine issues and questions.
- Assisted customers with technical support for operating gaming devices or resolving issues with their accounts.
- Notified security staff of suspected cheating, fraud and security concerns.
- Maintained records of all work performed on slot machines according to departmental standards.
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
Education
Some College (No Degree) - Bachelors of Science Criminal Justice Admin
University of Phoenix
Tempe, AZSkills
- Data entry
- Document verification
- Regulatory compliance
- Customer service
- Application processing
- Vehicle registration
- Problem solving
- Time management
- Customer communication
- Conflict resolution
- Attention to detail
- Team collaboration
- Technical support
- Empathy and patience
- Adaptive learning
- Policy adherence
- Research and analysis
- Problem-solving abilities
- Continuous improvement
- Interpersonal skills
Timeline
Motor Vehicle Representative
State of California Department DMV
10.2021 - Current
Slot Tech Attendant
Chukchansi Gold Resort & Casino
08.2018 - 01.2020
Some College (No Degree) - Bachelors of Science Criminal Justice Admin
University of Phoenix
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