Alexis Turcotte
Windsor,ON
Summary
Recent graduate with foundational knowledge in nursing and hands-on experience gained through academics and preceptorships. Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Waitress
Chucks Roadhouse
01.2016 - Current
- Provided exceptional customer service in fast-paced dining environment while handling high-pressure situations gracefully
- Assisted in training new staff on restaurant procedures and menu items.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Independently resolved issues promptly while maintaining professionalism,
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Nursing Student
University of Windsor
09.2019 - 06.2024
- Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices in obstetrics, telemetry, medicine, emergency, long-term care, rehabilitation, palliative and pediatrics.
- Educated patients and families on health management practices, fostering understanding of treatment regimens.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, wound care procedures and documenting patient information, ensuring adherence to safety protocols and standards.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying and reporting abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Participated in skills lab simulations to further develop nursing skills.
- Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
- Demonstrated adaptability by quickly responding to changing patient conditions and adjusting care strategies accordingly.
- Developed strong organizational skills through careful management of multiple patient assignments and competing priorities during clinical rotations.
Undergraduate Nursing Extern
Windsor Regional Hospital - Metropolitan Campus
12.2019 - 03.2020
- Delivered high level of quality care to diverse populations while assisting clinical staff with patient intake and triaging based on acuity and appropriate department admission.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered basic medical procedures under supervision, gaining hands-on experience in clinical settings.
- Maintained cleanliness and organization of medical supplies, promoting a safe environment for patient care.
- Engaged with patients to provide comfort and emotional support during treatment processes.
- Implemented infection control protocols consistently, contributing to improved health outcomes within the facility.
- Fostered a compassionate atmosphere by actively listening to patients'' concerns, addressing their needs promptly and empathetically.
- Gained valuable exposure to various medical conditions such as diabetes management, cardiac issues, respiratory ailments among others throughout the externship.
PSW
Country Village Homes
06.2019 - 08.2019
- Temporary COVID-19 support staff
- Implemented increased infection control procedures effectively, ensuring compliance with health regulations and safety standards.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Provided compassionate personal care and support to residents, enhancing daily living experiences by assisting with bathing, dressing, dental care and personal grooming.
- Facilitated and assisted with mobility and transferring of residents, ensuring safety and comfort during activities.
- Monitored residents' health conditions, reporting changes to nursing staff promptly for timely intervention.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
KFC Assistant Manager
Kentucky Fried Chicken
03.2014 - 05.2017
- Assisted in training and onboarding new team members to enhance operational efficiency.
- Implemented daily inventory checks to maintain stock levels and reduce waste.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Monitored food safety standards and compliance with health regulations.
- Resolved customer inquiries and concerns, improving overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor of Science - Registered Nurse
University of Windsor
Windsor06-2024
No Degree - Pre-Health Sciences
St. Clair College of Applied Arts And Technology
Windsor, None06-2017
High School Diploma -
Belle River District High School
Belle River, ON06-2016
Skills
- Safe food handling practices
- Effective conflict resolution
- Direct patient care
- Critical thinking
- Privacy and confidentiality
- Medical documentation
- Performance improvement
- Conflict resolution
- Task prioritization
- Infection control standards
- Time management
- Team collaboration
Languages
English
Full Professional
Certification
- Smart Serve - June 16, 2023 - 2028
- Mask Fit - August 14, 2025
- Vulnerable Sectors - April 15, 2024 - 2025
- CPR-BLS/HCP Training - April 6, 2023 - 2025
- Non-Violence Crisis Intervention Training - April 17, 2024
Timeline
Undergraduate Nursing Extern
Windsor Regional Hospital - Metropolitan Campus
12.2019 - 03.2020
Nursing Student
University of Windsor
09.2019 - 06.2024
PSW
Country Village Homes
06.2019 - 08.2019
Restaurant Waitress
Chucks Roadhouse
01.2016 - Current
KFC Assistant Manager
Kentucky Fried Chicken
03.2014 - 05.2017
Bachelor of Science - Registered Nurse
University of Windsor
No Degree - Pre-Health Sciences
St. Clair College of Applied Arts And Technology
High School Diploma -
Belle River District High School
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