Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexis Tostado

Kings Beach

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and telephone etiquette. Committed to contributing to company growth. Known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance the workplace atmosphere and patient satisfaction. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments, with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

9
9
years of professional experience

Work History

Receptionist

Tahoe Forest Hospital District
Truckee
11.2022 - Current
  • Greeted visitors and provided them with assistance.
  • Assisted with scheduling appointments for patients.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians
  • Took messages from patients and promptly relayed to appropriate staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Responsible for opening and closing the office on time each day.
  • Scheduled and confirmed appointments.
  • Prepares patients' charts for the next day's appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple providers.
  • Documented customer interactions in the database for future reference.
  • Answered general inquiries from patients regarding office policies and procedures.
  • Managed multiple tasks simultaneously while maintaining accuracy of work performed.

Lead Hostess/Server

Fire Sign Cafe/Swiss Lakewood
Homewood
05.2020 - Current
  • Greeted and seated guests in a warm and welcoming manner.
  • Managed reservation systems to optimize table turnover and guest satisfaction.
  • Trained new hostesses on customer service protocols and operational procedures.
  • Collaborated with management on improving hosting workflows and service standards.
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Provided assistance to other departments during peak hours if needed.
  • Assigned tasks to other hostesses based on their skill level or experience.
  • Communicated any issues or complaints to management in a timely manner.
  • Inspected dining room area for cleanliness before each shift began.
  • Answered phones promptly to record and confirm reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Spoke with patrons to drive satisfaction with food and service.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Explained menu items, describing ingredients and cooking methods upon request.

Hostess/Server

Za's Lakefront
Tahoe City
03.2016 - 08.2021
  • Greeted guests warmly upon arrival, ensuring a positive first impression.
  • Managed reservations, optimizing seating arrangements for efficiency and guest comfort.
  • Coordinated with servers and kitchen staff to streamline service flow and communication.
  • Assisted in training new hostesses on customer service standards and procedures.
  • Monitored wait times, providing accurate updates to guests awaiting tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted kitchen staff by delivering food promptly to tables.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Implemented feedback from customers to improve service quality and menu offerings.

Barista/Cashier

West Shore Market
Tahoe City
05.2016 - 12.2017
  • Prepared and served a variety of coffee and tea beverages.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register and handled customer transactions efficiently.
  • Monitored inventory levels and restocked supplies as needed.
  • Collaborated with team members to ensure smooth operations during busy hours.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Education

High School Diploma -

North Tahoe High School
Tahoe City, CA
06-2018

Skills

  • Team collaboration
  • Multitasking abilities
  • Customer service
  • Problem solving
  • Organization and time management
  • Quick learning
  • Tolerant and flexible to different skills
  • Self Motivated

References

Cindy Robbins ( Current Manger Swiss Lakewood )

(530) 277-3544

Sasha Gamble ( Ex Manger Za's Lakefront )

(530) 414-6602

Marianne ( Family Friend) 

(530) 448-4220 

Cintia Sanchez ( Current Manger Tahoe Forest Hospital ) 

(530) 412-4583 

Timeline

Receptionist

Tahoe Forest Hospital District
11.2022 - Current

Lead Hostess/Server

Fire Sign Cafe/Swiss Lakewood
05.2020 - Current

Barista/Cashier

West Shore Market
05.2016 - 12.2017

Hostess/Server

Za's Lakefront
03.2016 - 08.2021

High School Diploma -

North Tahoe High School

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Alexis Tostado