Alexis Solorio
Los Angeles,CA
Summary
Motivated and adaptable professional with a background in customer service, administrative support, and problem solving. Known for strong communication skills, attention to detail, and the ability to learn new tools and systems quickly. Experienced in engaging with diverse audiences, managing and verifying records, and supporting team initiatives with efficiency and clarity. Brings a collaborative mindset, creative thinking, and a strong work ethic to every project.
Overview
6
6
years of professional experience
Work History
Eligibility and Error Processing Specialist
Precision Diagnostics
11.2021 - Current
- Resolved complex denial claims and processed error cases that were escalated or unresolved by other team members.
- Coordinated with team members to streamline workflow and enhance operational efficiency.
- Played a key role in quality assurance by validatingprocessed information and identifying discrepancies.
- Proficient in utilizing software tools such as Google Docs, Slides, Excel, and other relevant platforms for efficient data management and documentation.
- Provided comprehensive training and support to new hires in the error processing function.
- Demonstrated strong adaptability by mastering new systems quickly and assisting colleagues with tools and navigation support.
Administrative Assistant
Palomar College
04.2019 - 08.2020
- Supported quality assurance processes by reviewing and verifying student records.
- Assisted students at the front desk with locating and processing academic records.
- Managed phone inquiries, resolving issues regarding transcripts, course details, and transfer procedures.
Sales Associate
Coach
11.2019 - 03.2020
- Leveraged strong product knowledge to support customer satisfaction and increase sales.
- Provided outstanding customer service to build rapport and improve the customer shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to create visually appealing product displays, increasing customer engagement.
Education
Associate of Arts - Fashion Design And Merchandising
Palomar College
San Marcos, CA06-2021
Skills
- Quality control
- Adobe acrobat expert
- Data Entry & Accuracy
- Problem-solving
- Excellent communication
- Google Workspace (Docs, Sheets, Slides)
- Fast Learner of New Systems
- Upselling Techniques
- Cross-Functional Team Collaboration
- Presentation Skills
- Administrative Support
- Adaptability
Timeline
Eligibility and Error Processing Specialist
Precision Diagnostics
11.2021 - Current
Sales Associate
Coach
11.2019 - 03.2020
Administrative Assistant
Palomar College
04.2019 - 08.2020
Associate of Arts - Fashion Design And Merchandising
Palomar College
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