ALEXIS SMITH
Langley,Canada
Summary
Results-driven and customer-oriented professional with extensive experience in retail and hospitality management. Skilled in leading teams, optimizing operations, and delivering high-quality service in fast-paced environments. Passionate about providing exceptional customer experiences, with a strong ability to align team goals with brand values. Adept at training and motivating staff and ensuring the highest standards of quality and efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Starbucks Coffee Company
01.2024 - Current
- Staffing team of 30 baristas (scheduling, payroll, interviewing, hiring, training)
- Managing a store that makes $60,000+ a week.
- Responsible for the Store Manager role since August. and since November while the store manager is out of the business.
- Operational Management: Oversee daily store operations, inventory management, and supply ordering to ensure the café runs efficiently and without disruption.
- Financial Management: Assist in the management of cash flow, including cash handling, register operation, reporting on sales and financial performance and analyzing profit & loss reports.
- Responsible for establishing & maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & beverage products.
- Directs staff in meeting quality standards and food handling and preparation, safety and sanitation.
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store.
- Customer Experience Excellence: Ensure customers receive a premium experience by leading with a focus on customer satisfaction, handling customer inquiries and complaints with professionalism, and maintaining a welcoming atmosphere.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational.
- Event Coordination & Promotions: Coordinate store events or promotions to enhance customer engagement and increase traffic in the café.
Shift Supervisor
Starbucks Coffee Company
06.2022 - 01.2024
- Team Leadership: Lead and motivate the team of baristas to ensure great customer service, smooth operations, and adherence to Starbucks standards. Delegate tasks and provide support.
- Customer Service: Ensure that customers receive high-quality service by creating a welcoming and enjoyable environment for partners and customers.
- Operations Management: Ensure that the store is fully stocked, clean, and organized. Handle inventory management, restocking supplies, and ensuring the store meets health and safety standards.
- Cash Handling: Responsible for managing the cash register, processing payments, and ensuring accurate cash handling during their shift.
- Training and Development: Help with coaching and developing new and tenured baristas. Work closely doing shoulder to shoulder work to foster growth
- Problem Solving: Handle day-to-day challenges and troubleshoot issues that may arise, whether it's a staffing concern, operational hiccup, or customer complaint. making the moment right for everyone.
- Managing the Flow: Overseeing the operations during my shift, including managing wait times, organizing staff rotations, and ensuring smooth service during busy periods. While working at the busiest store in Western Canada.
Assistant Store Manager
American Eagle Outfitters
10.2021 - 04.2022
- Team Leadership & Development: Assist in managing and motivating the team to provide excellent customer service and meet sales goals. Support in hiring, training, and developing team members, ensuring they understand store expectations and brand values. Provide regular feedback to employees to foster personal growth and improve performance.
- Visual Merchandising: Ensure the store is visually appealing and aligned with American Eagle’s merchandising standards. Oversee product displays, mannequins, and store layout to drive sales and maintain the brand's image. Implement seasonal floorsets and promotional changes to the store’s merchandising plan.
- Customer Experience: Assist in creating a welcoming and friendly store environment for customers. Handle customer concerns or issues when necessary, ensuring a positive experience.
- Inventory & Stock Management: Oversee stock levels and ensure proper inventory rotation to maintain a fully stocked and organized store. Oversaw receiving, processing, and replenishing merchandise on the sales floor. Lead inventory counts and ensure accurate tracking of products.
- Sales & Performance Goals: Drive sales and ensure the store meets or exceeds revenue targets. Analyze sales data and make adjustments to strategies to boost store performance. Support the team in meeting store objectives, including sales, productivity, and store presentation.
- Collaboration with Store Manager: Work closely with the Store Manager to develop and execute operational plans. Step in for the Store Manager when necessary, ensuring smooth store operations.
- Oversaw the closing and relocating to the new Abbotsford Highstreet location.
Store Influencer
American Eagle Outfitters
06.2021 - 04.2022
- Customer Interaction: Serve as a brand ambassador, connecting with customers to create a welcoming and enjoyable shopping experience.
- Promote Products: Help customers discover new products and suggest styling ideas, providing a personal touch and enhancing their shopping experience.
- Build Relationships: Develop strong connections with loyal customers, driving repeat business and increasing brand advocacy.
- Social Media Engagement: Capture and create engaging content for personal social media accounts and store channels, showcasing the store’s products, promotions, and in-store events.
- Brand Representation: Represent the American Eagle brand on social media, ensuring the messaging aligns with company values and guidelines.
- Event Promotion: Assist in promoting store events (e.g., sales, new arrivals, or brand activations) on social media, driving in-store traffic.
- Community Engagement: Engage with the local community through social media and word-of-mouth to drive awareness and attendance to store events. Collaborate with local instagram influencers to promote a custom shopping experience with me.
- Influence Trends: Use personal style and creativity to influence customer choices and inspire others by displaying new collections in-store and online.
- Build Brand Loyalty: Create a strong and positive image of American Eagle by interacting with customers in an engaging and authentic way, both in-store and online.
- Promote Store Culture: Help foster a fun, inclusive, and upbeat store atmosphere, encouraging customer engagement and brand loyalty.
- Drive Sales: Assist with achieving sales targets by encouraging customers to make purchases through social media promotions or by showcasing the latest product lines.
- Customer Service: Provide excellent customer service, helping to answer questions, process transactions, and resolve issues.
- Coordinate with Management: Work closely with the store management team to align efforts on promotions, campaigns, and events.
- Travel to different stores in the lower mainland to help build up other store influencers engagement.
Sales Lead Keyholder
American Eagle Outfitters
10.2019 - 10.2021
- Drive Sales: Lead by example in achieving sales goals, ensuring the store meets its revenue targets.
- Customer Engagement: Provide excellent customer service, assist with product recommendations, and resolve any customer issues or concerns.
- Promote Brand Loyalty: Encourage customers to join the loyalty program and create an inviting shopping experience.
- Assist in Training and Coaching: Support new team members, provide ongoing training, and share feedback to improve performance and product knowledge.
- Lead the Team on Shift: Oversee the sales floor, ensuring that team members are meeting customer service expectations and are on task.
- Cash Handling: Manage and ensure accurate cash handling, including cash register transactions, deposits, and end-of-day register balancing.
- Open/Close the Store: As a keyholder, take responsibility for opening and closing the store, following security and safety protocols.
- Stock and Inventory Management: Assist in managing stock levels, restocking merchandise, and ensuring the store is organized and well-presented.
- Ensure Store Standards: Ensure the store’s visual merchandising is up to company standards, and maintain cleanliness and organization.
- Monitor Store Security: Follow loss prevention procedures to minimize theft and protect store assets.
- Ensure Safety: Help create a safe shopping environment for customers and staff, following all store safety protocols.
- Merchandising: Assist with floorsets, display changes, and ensure that products are displayed according to American Eagle’s merchandising guidelines.
- Product Knowledge: Maintain a strong knowledge of the store’s products, promotions, and new arrivals to help assist customers effectively.
- Track Performance: Help track individual and team sales performance and report any key metrics to store management.
Education
Floral Design Certificate Program -
University of the Fraser Valley
Abbotsford, BC01.2023
1st year of Business Administrative Program -
University of the Fraser Valley
Abbotsford, BC01.2021
Double Dogwood Diploma - French Immersion
WJ Mouat Secondary School
Abbotsford, BC01.2020
Skills
- Leadership & Team management
- Speaks fluent French
- Food safety
- Customer Service excellence
- Problem-solving
- Inventory management
- Adaptable
- Attentive learner
- Collaborative
- Staff training & Development
- Critical thinking
- Creative
Languages
French
Full Professional
Timeline
Assistant Store Manager
Starbucks Coffee Company
01.2024 - Current
Shift Supervisor
Starbucks Coffee Company
06.2022 - 01.2024
Assistant Store Manager
American Eagle Outfitters
10.2021 - 04.2022
Store Influencer
American Eagle Outfitters
06.2021 - 04.2022
Sales Lead Keyholder
American Eagle Outfitters
10.2019 - 10.2021
Floral Design Certificate Program -
University of the Fraser Valley
1st year of Business Administrative Program -
University of the Fraser Valley
Double Dogwood Diploma - French Immersion
WJ Mouat Secondary School
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