Alexis Serrano
Stockton
Summary
Dedicated team player with expertise in relationship building and collaboration. Bilingual in Spanish and English, demonstrating strong communication skills. Proven track record in delivering exceptional customer service and maintaining organized environments. Committed to enhancing customer engagement through adaptability and active listening, consistently exceeding production demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Peke's Ice Cream
Stockton, CA
08.2025 - Current
- Provided exceptional customer service by assisting customers with orders and addressing inquiries.
- Served ice cream and maintained cleanliness in work areas to ensure product quality.
- Engaged with customers to create a welcoming atmosphere, enhancing overall experience at the shop.
- Learned new recipes and techniques to contribute to menu development and seasonal offerings.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Collaborated with team members to efficiently prepare and serve ice cream products during peak hours.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
Teens as Teachers
Cesar Chavez High School
Stockton, CA
08.2021 - 05.2023
- Oversaw preschoolers' engagement in arts and crafts, teaching safe cutting techniques.
- Assisted with glue application and provided project guidance to ensure task completion.
- Maintained cleanliness by cleaning tables and sweeping areas regularly.
- Supported teachers with various tasks as needed to enhance classroom operations.
Education
Associate of Science -
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Cesar Chavez High School
Stockton, CA05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
- Cleaning
- Active listening
- Relationship building
- FLUENT IN [Spanish
Certification
- Career Technical Education for Completing CTE Education Pathway on May 22, 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Peke's Ice Cream
08.2025 - Current
Teens as Teachers
Cesar Chavez High School
08.2021 - 05.2023
Associate of Science -
San Joaquin Delta College
High School Diploma -
Cesar Chavez High School