Compassionate and detail-oriented professional with experience in customer and community service. Proven ability to work with diverse populations, providing support, guidance, and resources for students. Skilled in case management, developing personalized care plans, and fostering collaborative relationships to improve outcomes for students. Dedicated to supporting individuals and families in early intervention settings, ensuring access to necessary resources and services for their well-being and development.
Overview
18
18
years of professional experience
Work History
Resident Guest Teacher
San Bernardino City Unified School District
01.2024 - Current
Early Literacy Intervention Teacher at Bradley Elementary School, managing a diverse caseload of 23 students across 1st to 3rd grade. Implement targeted literacy strategies to support student growth and development, fostering foundational reading skills and individualized learning plans."
Addressed individual learning needs through differentiated instruction and personalized lesson plans.
Utilized data-driven instruction to identify student strengths and weaknesses, tailoring lessons accordingly to maximize academic success.
Performed initial and ongoing assessments of my students to notify students, their teachers and parents of strengths and areas of improvement.
Participated in professional development opportunities to stay current on educational trends and best practices, improving overall instructional effectiveness.
Covered SPED classes in the absence of teachers. Experienced in supporting students with special needs, including autism, down syndrome, and cerebral palsy.
Operations Representative
Gaggle
12.2016 - 01.2018
Monitor and analyze student activity on school-provided technology platforms.
Identify and report potentially inappropriate content, including cyberbullying, self-harm threats, and other harmful behaviors.
Escalate critical issues to the safety team with accuracy and efficiency.
Work as an independent contractor with a strong focus on ensuring student safety online.
Server/ Bartender/ Certified Trainer
Olive Garden
06.2007 - 04.2015
Multitasking and Service Excellence: Successfully managed multiple tables simultaneously, ensuring high levels of service quality and customer satisfaction without compromising efficiency.
Certified Trainer: Led the training and development of new hires by conducting comprehensive training classes. Focused on teaching operational procedures, customer service standards, and teamwork.
Team Leadership: Fostered a collaborative team environment by promoting teamwork and offering support to staff members during peak hours. Actively provided mentorship, leading to enhanced staff morale and overall productivity.
Mentorship & Staff Development: Played a pivotal role in onboarding new employees, offering guidance and support to help them acclimate to the restaurant's pace and culture. This mentorship led to stronger team cohesion and improved performance metrics.
Education
Bachelor of Science - Psychology
Argosy University
Ontario, CA
01-2015
Skills
Customer service
Active listening
Critical thinking
Data entry
Multitasking and organization
Timeline
Resident Guest Teacher
San Bernardino City Unified School District
01.2024 - Current
Operations Representative
Gaggle
12.2016 - 01.2018
Server/ Bartender/ Certified Trainer
Olive Garden
06.2007 - 04.2015
Bachelor of Science - Psychology
Argosy University
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