Alexis Rodriguez

• Ran a profitable online reselling business specializing in high-demand consumer goods (fitness equipment, home supplies, electronics, footwear, collectibles).
• Managed sourcing, pricing, listing, and fulfillment across multiple platforms (eBay, OfferUp, StockX, GOAT, Facebook Marketplace).
• Analyzed market trends during COVID-19 to identify in-demand items such as heaters, dumbbells, pools, and gaming consoles.
• Handled all customer communication, negotiation, and after-sale support.
• Managed inventory, shipping logistics, and budgeting to maintain consistent profitability.

• Employee of the Month: Earned this for being reliable and getting through my work queue fast.
• Helped customers process returns (RMAs) when their routers or switches broke.
• Kept track of inventory using Excel to make sure our stock counts were 100% correct.
• Worked with the warehouse team to fix shipping mistakes.
• Networking Hardware Company
• Assisted customers and partners with product selection, troubleshooting, and sales support across TP-Link networking solutions.
• Created and optimized Excel workbooks to track sales, inventory, and performance metrics.
• Built automated formulas and macros that reduced manual work and improved reporting accuracy and speed.

Collaborated with the warehouse to improve workflow efficiency and organize product data.

• Promoted from RMA Associate to Lead based on performance and accuracy.
• Managed RMA (Return Merchandise Authorization) workflows, ensuring fast and accurate processing of returned products.
• Increased inventory throughput by coordinating shipments to other warehouses and improving workflow efficiency.
• Performed QA inspections on items that failed initial checks, identifying defects and documenting issues.
• Communicated with vendors regarding problem returns, discrepancies, and product condition issues.
• Trained and supported associates on return processes, quality standards, and system updates.