Alexis Richmond
North Vancouver
Summary
Dynamic automotive manager with a proven track record, excelling in operations management and customer service. Enhanced client retention through personalized service and effective communication, while implementing process improvements that boosted efficiency. Skilled in documentation and reporting, fostering a cohesive team environment and driving profitability through strategic decision-making.
Overview
7
7
years of professional experience
Work History
Manager
The Auto Room
04.2023 - 03.2025
- Coordinated client scheduling/appointments
- Managed client communications
- Educated clients on the importance of vehicle maintenance and necessary repairs
- Organized each technicians daily work schedule
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing
- Built estimates based on technician recommendations and presented to customers
- Searched and ordered all parts needed for authorized repairs/maintenance
- Managed warranty claims and part returns, ensuring credits were received and processed appropriately
- Processed third party warranty claims from authorization to final payment
- Managed stock ordering and receiving
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Controlled costs to keep business operating within budget and increase profits
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managing Partner
Supertech Automotive
01.2020 - 04.2023
- Established and implemented business procedures and process improvements for the front of house
- Streamlined internal processes for improved efficiency and productivity within the shop
- Established and maintained strong relationships with vendors working to reduce internal costs for parts and services
- Coordinated client scheduling/appointments
- Managed client communications
- Educated clients on the importance of vehicle maintenance and/or necessary repairs
- Organized each technicians daily work schedule
- Built estimates based on technician recommendations and presented to customers
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing
- Searched and ordered all parts needed for authorized repairs/maintenance
- Managed warranty claims and part returns, ensuring credits were received and processed appropriately
- Processed third party warranty claims from authorization to final payment
- Managed stock ordering and receiving
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Controlled costs to keep business operating within budget and increase profits
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance
- Strengthened client relationships through personalized service and attention to detail, resulting in high retention rates and positive referrals
Service Advisor
Cam Clark Ford
07.2019 - 01.2020
- Educated customers on proper vehicle maintenance, and it's importance
- Maintained comprehensive records of services performed
- Generated detailed work orders for the technicians along with all pertinent customer information
- Prepared estimates based on the technician's recommendations and presented it to the customers
- Coordinated repairs for fleet accounts from authorization to payment
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills
- Enhanced customer satisfaction by providing timely and accurate service recommendations
- Performed end of day cash-out, ensuring that all services rendered were properly billed and all funds were accounted for
Service Advisor
The Shop Automotive
03.2018 - 07.2019
- Educated customers on proper vehicle maintenance, and it's importance
- Prepared estimates based on the technicians' recommendations and presented them to the customers
- Ordered all parts necessary for authorized repairs/maintenance
- Managed all parts warranties and returns, ensuring that all credits were received and processed appropriately
- Monitored shop stock items and ordered when needed
- Handled all client communications
- Coordinated conflict resolution when necessary
- Maintained high customer satisfaction standards
- Executed end of day cash-out duties, ensuring all services rendered and payment received balanced
Education
Diploma - Veterinary Science
Granville Business College
Vancouver, BC01-2005
Diploma - Arts And Entertainment Management
Capilano University
North Vancouver01-2004
Bachelor of Arts - Theater & English Lit
University of Victoria
Victoria, BC01-2003
Skills
- Customer service
- Team leadership
- Decision-making
- Documentation and reporting
- Operations management
- Customer relationship management (CRM)
- Staff development
- Schedule preparation
- Clear communication
- Sales techniques
Languages
French
Limited Working
Timeline
Manager
The Auto Room
04.2023 - 03.2025
Managing Partner
Supertech Automotive
01.2020 - 04.2023
Service Advisor
Cam Clark Ford
07.2019 - 01.2020
Service Advisor
The Shop Automotive
03.2018 - 07.2019
Diploma - Veterinary Science
Granville Business College
Diploma - Arts And Entertainment Management
Capilano University
Bachelor of Arts - Theater & English Lit
University of Victoria
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