ALEXIS PAULA JONES
Sacramento
Summary
Compliance and investigations professional supporting regulated programs through incident-style documentation, audit-ready file management, corrective action tracking, and compliance reporting. Experienced in documentation review, stakeholder coordination, and maintaining accurate tracking logs and dashboards.
Overview
21
21
years of professional experience
Work History
Training and Client Support Consultant
Verauge Inc.
Sacramento
01.2024 - Current
- Delivered onboarding and training; created job aids and step-by-step instructions to enhance consistency and minimize errors.
- Provided client support and managed issue triage; documented outcomes and follow-up actions in structured logs/templates for clear tracking.
- Provided expert guidance on product features and services to clients.
- Resolved client inquiries through effective communication and problem-solving techniques.
- Assisted clients in navigating software tools to maximize usage and efficiency.
Administrative Assistant and Medical Courier
Johnson Medical
Sacramento
07.2020 - 01.2024
- Coordinated scheduling, documentation, and time-sensitive deliveries in a healthcare setting, maintaining confidentiality and accuracy of records.
- Managed office supplies and coordinated inventory for Johnson Medical.
- Assisted in scheduling appointments and maintaining calendars for medical staff.
- Organized patient records and ensured compliance with privacy regulations.
Trainer / Supervisor
Covered California Service Center (Faneuil / InSync)
McClellan
02.2019 - 06.2020
- Delivered new-hire and ongoing training, created job aids and assessments, tracked quality trends, and coached team to meet performance metrics.
- Documented coaching actions and completion status, coordinated training schedules, and provided readiness updates to leadership.
- Developed training materials for new employees at Covered California Service Center.
- Facilitated onboarding sessions to enhance employee understanding of health insurance programs.
- Conducted ongoing training workshops to improve staff knowledge and service skills.
Team Lead
Covered California Service Center (Faneuil / InSync)
McClellan
09.2018 - 02.2019
- Resolved escalations and maintained lead logs to ensure accurate documentation and timely follow-up, enhancing team communication and response effectiveness.
- Led a team of representatives in customer service operations.
- Trained new employees on company policies and procedures.
- Developed training materials to enhance team performance.
Customer Service Representative
Covered California Service Center (Faneuil / InSync)
McClellan
08.2017 - 09.2018
- Managed high-volume inbound calls, resolved member issues, documented outcomes, updated records, and escalated complex cases.
- Assisted customers with enrollment in health coverage programs.
- Provided information about plan options and benefits to clients.
- Resolved customer inquiries through phone and online communication channels.
Civil Rights Investigator / Contract Compliance Specialist (Authorized Agent)
California Department of Transportation (Caltrans) - Civil Rights
Sacramento
10.2004 - 07.2011
- Conducted onsite compliance reviews on federally-aided highway projects, interviewing personnel and trades to document compliance findings.
- Reviewed certified payroll and compliance documentation, preparing written findings and maintaining audit-ready files and databases for effective compliance tracking.
- Coordinated remediation and corrective actions while supporting development of policies and procedures for staff onboarding.
Education
Business Administration - Marketing emphasis
Sacramento City College
Sacramento, CASkills
- Training facilitation
- Incident management
- Quality improvement
- Compliance reporting
- Reporting readiness
- Data collection
- Policy support
- Information handling
- Excel
- Office 365
- Follow-up tracking
- File organization
- HIPAA-aware environments
Timeline
Training and Client Support Consultant
Verauge Inc.
01.2024 - Current
Administrative Assistant and Medical Courier
Johnson Medical
07.2020 - 01.2024
Trainer / Supervisor
Covered California Service Center (Faneuil / InSync)
02.2019 - 06.2020
Team Lead
Covered California Service Center (Faneuil / InSync)
09.2018 - 02.2019
Customer Service Representative
Covered California Service Center (Faneuil / InSync)
08.2017 - 09.2018
Civil Rights Investigator / Contract Compliance Specialist (Authorized Agent)
California Department of Transportation (Caltrans) - Civil Rights
10.2004 - 07.2011
Business Administration - Marketing emphasis
Sacramento City College