Alexis Painchaud

Subject Matter Expert / Skydiving Instructor

Civilian Contractor – Hired to provide advanced skydiving instruction and operational expertise for specialized programs

• Tunisia: Special Operations with Federal Police Special Forces (USGN) and Army Special Forces (BFS)
• Canada: Infantry, Canadian Special Operations Forces (CANSOF) and Snipers

Artisan Chocolate

• Craft premium small-batch chocolate with a focus on exceptional flavor and quality ingredients
• Build and maintain direct relationships with a loyal customer base

Therapeutic Mushroom Cultivation

• Grow medicinal mushroom varieties with care and precision
• Manage all aspects from production to customer delivery

Full Business Operations

• Handle every step personally: product creation, marketing, sales, and customer relations
• Prioritize quality and authenticity in all business practices

Flight Operations & Training Management

• Coordinated flight operations, instructor personnel, and supervised customer service operations
• Spearheaded implementation of new cloud-based video editing system for upselling media packages
• Lead a cultural shift from unprofessional/substance-abuse environment to a results-driven, continuous improvement culture
• Spearheaded implementation of new cloud-based video editing system for upselling media packages
• Revamped instructor incentive program, aligning rewards with more ambitious upsell targets

Project Management & Customer Relations | Organizational Transformation & Leadership

• Oversaw project timelines (urban planning, client modifications, financing, etc
• Served as single point of contact between clients and production teams, ensuring smooth follow-up and centralized communication
• Analyzed recurring defects and contributed to developing permanent solutions
• Took over a crisis-ridden department facing change resistance and poor customer satisfaction
• Change management strategy: Implemented a corporate culture focused on efficiency, quality and innovation despite internal challenges
• Successful transition: Trained and transferred knowledge to my replacement before leaving to pursue a Bachelor's degree in Economics/Management

• Managed aviation operations, instructor scheduling, and client service
• Optimized booking workflows, reducing staffing needs
• Launched profitable souvenir video line

Technical Support & Claims Management

• Provided technical support to contractors and clients
• Negotiated product-related claim compensations
• Reduced shipping and labor costs by approximately $50,000 annually
• Improved technical specification sheets, decreasing support calls

Operations & Expedition Leadership

• Participated in staff hiring and training processes
• Supervised daily operations and activities
• Led autonomous 3 week expeditions in the Appalachian Trail
• Optimized expedition meal plans, reducing costs, cutting prep time, and improving nutritional value