Alexis Miller
Redondo Beach
Summary
Organized Health Unit Coordinator with 6 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
6
6
years of professional experience
Work History
Lead Server
Sugo Social
11.2024 - Current
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Health Unit Coordinator/Scheduler
Providence Little Company of Mary Hospital
08.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Communicated with patients, ensuring that medical information was kept private.
- Completed daily logs for management review.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
Bishop Montgomery High School
Torrance, CAWorking For Degree - Sonography
Orange Coast College
Orange County, CA06-2029
Skills
- Multidisciplinary team collaboration
- Emergency response support
- Medical records management
- Critical thinking
Timeline
Lead Server
Sugo Social
11.2024 - Current
Health Unit Coordinator/Scheduler
Providence Little Company of Mary Hospital
08.2019 - Current
High School Diploma -
Bishop Montgomery High School
Working For Degree - Sonography
Orange Coast College