Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Miller

Redondo Beach

Summary

Organized Health Unit Coordinator with 6 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.

Overview

6
6
years of professional experience

Work History

Lead Server

Sugo Social
11.2024 - Current
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.

Health Unit Coordinator/Scheduler

Providence Little Company of Mary Hospital
08.2019 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Communicated with patients, ensuring that medical information was kept private.
  • Completed daily logs for management review.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

High School Diploma -

Bishop Montgomery High School
Torrance, CA

Working For Degree - Sonography

Orange Coast College
Orange County, CA
06-2029

Skills

  • Multidisciplinary team collaboration
  • Emergency response support
  • Medical records management
  • Critical thinking

Timeline

Lead Server

Sugo Social
11.2024 - Current

Health Unit Coordinator/Scheduler

Providence Little Company of Mary Hospital
08.2019 - Current

High School Diploma -

Bishop Montgomery High School

Working For Degree - Sonography

Orange Coast College

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