Alexis Michel
Los Angeles
Summary
Dynamic Front End Manager at Erewhon with a proven track record in enhancing customer service efficiency and team collaboration. Skilled in leadership development and financial transactions, I successfully managed over 30 employees, optimizing performance and scheduling. Committed to delivering exceptional client support and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Front End Manager
Erewhon
Los Angeles
06.2021 - Current
- Managed teams of over 30 employees, ensuring optimal performance and collaboration.
- Created and optimized employee schedules for shift coverage.
- Welcomed large volume of guests and improved overall customer service.
- Applied cashier experience to streamline customer service processes.
- Utilized problem-solving techniques to resolve daily challenges effectively.
- Assessed employee performance to identify and address improvement areas.
General Merchandise Clerk
Bristol Farms
West Hollywood
12.2017 - 06.2021
- Executed cashier duties, ensuring accuracy in transactions and cash handling to maintain customer trust.
- Managed customer service interactions, resolving inquiries and issues to enhance customer experience.
- Supervised front end operations, enhancing team efficiency and customer satisfaction.
- Coordinated bagging operations to ensure timely and efficient service.
- Oversaw grocery stocking, facing, and ordering processes to ensure product availability and streamline inventory management.
- Maintained file integrity and price accuracy across product displays.
General Merchandise Clerk
Vons
Los Angeles
10.2015 - 11.2017
- Executed cashier duties, achieving accurate transactions and fostering positive customer interactions.
- Assisted in bagging groceries, contributing to overall customer service satisfaction.
- Handled produce department tasks, including stocking and inventory management.
- Maintained organized files, improving record-keeping efficiency and accessibility.
Education
Santa Monica College
Santa Monica, CA03.2020
Adult School -
Evans Community Adult School
Los Angeles, CA06.2016
High School -
John Marshall High School
Los Angeles, CA06.2014
Skills
- Customer relationship management
- Client support
- Microsoft Office
- Time management
- Financial transactions
- Leadership development
- Team collaboration
- Effective communication
References
Available Upon Request
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front End Manager
Erewhon
06.2021 - Current
General Merchandise Clerk
Bristol Farms
12.2017 - 06.2021
General Merchandise Clerk
Vons
10.2015 - 11.2017
Santa Monica College
Adult School -
Evans Community Adult School
High School -
John Marshall High School