Alexis Medina
Colton
Summary
Hardworking and dependable professional with an Associate of Science degree in Criminal Justice and a diverse background in healthcare, customer service, collections, retail, and warehouse operations. Experienced in working with confidential information, assisting customers, maintaining accurate records, and following strict safety and privacy procedures. My experience at Kaiser Permanente, along with my customer service and administrative skills, has helped me develop strong communication, organization, and problem-solving abilities. I am a quick learner who works well independently and as part of a team, and I am looking for an opportunity where I can continue to grow and contribute.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Amazon Flex
Amazon
Lytle Creek
03.2025 - 08.2025
- Loaded and unloaded packages from delivery trucks while maintaining accuracy and efficiency in a fast-paced warehouse environment
- Sorted, scanned, and organized packages into designated areas to ensure timely shipment and delivery
- Operated warehouse equipment and followed safety procedures to maintain a secure work environment
- Maintained productivity goals while performing repetitive lifting, standing, and physical tasks
- Collaborated with team members to meet daily shipping and fulfillment deadlines
Environmental services/Housekeeper
Kaiser Permanente
Fontana
10.2018 - 03.2022
- Maintained a safe, clean, and sanitary hospital environment by performing detailed cleaning and disinfecting procedures throughout patient care areas
- Specialized in cleaning and preparing Operating Rooms (ORs), surgical suites, procedure rooms, patient rooms, emergency areas, and high-traffic hospital spaces
- Followed strict infection prevention and hospital safety protocols to reduce the risk of healthcare-associated infections
- Performed terminal cleaning and disinfection of surgical rooms between procedures, including removal of biohazard materials and proper disposal of regulated medical waste
- Safely cleaned and sanitized areas exposed to blood, bodily fluids, and other infectious materials while following OSHA and hospital guidelines
- Removed hazardous waste, biohazard containers, sharps containers, and contaminated materials using proper safety procedures
- Cleaned patient rooms while maintaining professionalism, privacy, and respect for patients and families
- Disinfected high-touch surfaces including beds, equipment, doors, walls, floors, and medical areas to maintain a sterile environment
- Operated cleaning equipment including floor machines, vacuums, disinfecting tools, and hospital-grade sanitation supplies
- Restocked supplies and maintained cleanliness standards required for patient safety and hospital operations
- Worked independently and as part of a healthcare team in a fast-paced environment requiring attention to detail, reliability, and confidentiality
- Followed infection control procedures, PPE requirements, and workplace safety regulations at all time
Collections Representative
Hk Corporation
Chino
04.2017 - 08.2018
- Managed high-volume inbound and outbound customer calls while providing professional and respectful service
- Assisted customers with account questions, payment information, and account resolution while maintaining confidentiality
- Verified and updated customer account information accurately using computer systems and database software
- Processed credit card payments and handled sensitive financial information while following privacy and security procedures
- Documented customer interactions, account updates, and payment arrangements with strong attention to detail
- Explained account details, policies, and available options to customers while working toward positive resolutions
- Utilized active listening and problem-solving skills to address customer concerns and improve customer satisfaction
- Maintained accurate records and followed company guidelines for handling confidential customer information
- Consistently met productivity, quality, and performance expectations in a fast-paced call center environment
- Demonstrated strong communication skills while managing difficult conversations and resolving customer issues professionally
Retail & Customer Service Associate
Various Retail & Food Service Employers
Moreno Valley
01.2015 - 01.2017
- Provided excellent customer service in fast-paced retail and food service environments by assisting customers, answering questions, and creating positive experiences
- Operated point-of-sale (POS) systems, processed cash and card transactions, and accurately balanced cash drawers during opening and closing procedures
- Handled customer purchases, returns, exchanges, and payments while maintaining accuracy and professionalism
- Assisted sales operations at Kay Jewelers by helping customers select products, providing product information, and supporting sales goals
- Managed retail floor operations including stocking merchandise, organizing displays, folding clothing, restocking inventory, and maintaining store appearance
- Worked in both front-of-store and back-of-store operations, including inventory support, shipment processing, and product organization
- Supported high-volume retail events including Black Friday sales while maintaining efficiency and excellent customer service
- Prepared and served food products while following cleanliness, food safety, and sanitation guidelines
- Demonstrated strong multitasking skills while balancing customer service, sales, food preparation, and operational responsibilities
- Worked effectively in team environments while meeting daily goals and maintaining a positive attitude
Education
Associate of Science - Criminal Justice
Chaffey College
Rancho Cucamonga, CA 09.2024 - 05.2026
Learn4Life
Moreno Valley, CaliforniaSkills
- Customer Service & Client Support
- Professional Phone Communication
- Conflict Resolution & Problem Solving
- Active Listening
- Data Entry & Computer Systems
- Confidential Information Handling
- Payment Processing & Cash Handling
- Point-of-Sale (POS) Systems
- Sales & Product Support
- Account Management
- Collections & Payment Assistance
- Record Keeping & Documentation
- Attention to Detail
- Time Management
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Independent Work & Self-Motivation
- Healthcare Environmental Services
- Infection Prevention & Sanitation Procedures
- Biohazard Safety & Proper Waste Disposal
- Hospital Cleaning & Disinfection Standards
- Patient Privacy & Professionalism
- Safety Compliance & Following Procedures
- Inventory Management & Stocking
- Warehouse Operations
- Package Sorting & Organization
- Quality Control
- Adaptability & Quick Learning
- Reliability & Strong Work Ethic
- Organization & Prioritization
- Criminal Justice Education & Knowledge of Legal Systems
References
References available upon request.
Timeline
Amazon Flex
Amazon
03.2025 - 08.2025
Associate of Science - Criminal Justice
Chaffey College
09.2024 - 05.2026
Environmental services/Housekeeper
Kaiser Permanente
10.2018 - 03.2022
Collections Representative
Hk Corporation
04.2017 - 08.2018
Retail & Customer Service Associate
Various Retail & Food Service Employers
01.2015 - 01.2017
Learn4Life