Alexis McVicar
London,ON
Summary
Dynamic Reservationist with a proven track record at Marriott International, excelling in customer service and engagement. Leveraged reservation software to enhance accuracy and efficiency, while demonstrating patience and professionalism in resolving guest issues. Achieved improved online ratings through exceptional service and proactive communication, ensuring a seamless booking experience.
Professional with focus on reservation management and customer service excellence. Known for creating smooth booking experiences and handling complex customer requests with efficiency. Team-oriented with results-driven approach, adaptable to changing needs. Proficient in reservation systems and communication skills that employers value.
Experienced with handling high volumes of customer reservations. Utilizes effective communication and problem-solving skills to ensure client satisfaction. Knowledge of reservation systems, customer service techniques, and adaptable to dynamic environments.
Overview
1
1
year of professional experience
Work History
Reservationist
Marriott International
03.2024 - 08.2024
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
- Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
- Provided customers with information about availability and pricing.
Jewelry Sales Associate
New Steel International
08.2024 - 01.2025
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Sir William Mulock SS
Newmarket, ON05.2016
Certificate - Business Administration
Algonquin College
Ottawa, None08-2025
Skills
- Reservation software
- Patience and tolerance
- Professionalism and courtesy
- Accuracy and precision
- Customer engagement
- Customer service
- Microsoft office
- Phone and email etiquette
Timeline
Jewelry Sales Associate
New Steel International
08.2024 - 01.2025
Reservationist
Marriott International
03.2024 - 08.2024
High School Diploma -
Sir William Mulock SS
Certificate - Business Administration
Algonquin College
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