Hi, I’m
Alexis Mckenzie
Fresno
Summary
Experienced with guest relations, ensuring a warm and welcoming atmosphere. While utilizing effective communication skills to manage guest inquiries to build trust and bond within customers. A record of maintaining high standard of service and fostering positive guest experiences.
Overview
6
years of professional experience
1
Certification
Work History
Esqueda
Private Nanny
12.2024 - Current
Job overview
- Provided individualized care and support to children, ensuring a safe and nurturing environment.
- Assisted with homework and academic projects, fostering a positive attitude toward education.
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness around the house
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
N/a
Childcare Provider
02.2020 - 12.2025
Job overview
- Created a safe and nurturing environment, ensuring children's well-being at all times.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Encouraged children to develop healthy social and emotional skills.
Stella Laguna
Social Media Manager
08.2023 - 01.2024
Job overview
- Maintained up-to-date knowledge of industry trends and best practices in social media marketing.
- Developed and scheduled engaging social media content across multiple platforms.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Increased brand awareness by developing and implementing effective social media strategies.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
CycleBar
Front Desk Receptionist
05.2021 - 11.2021
Job overview
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments and maintained organized calendar for office meetings.
- Maintained cleanliness and organization of front desk area for optimal efficiency.
- Collaborated with team members to improve front desk operations and customer service quality.
Education
California State University, FresnoFresno, CA
GED
05-2027
University Overview
- Study Abroad: Sicily Italy, Italian Language
Bullard High Fresno, CA
High School Diploma
06-2023
University Overview
- Extracurricular Activities: Cheer and Dance
- Leadership Member
Skills
- Customer service
- Team collaboration
- Exceptional communication
- Detail-oriented
- Professional appearance
- Telephone reception
- Reservation coordination
- Seating arrangements
- Customer engagement
- Effective multitasking
- Greeting guests
- Interactive communication skills
Certification
N/a
Languages
English
Timeline
Private Nanny
Esqueda
12.2024 - Current
Social Media Manager
Stella Laguna
08.2023 - 01.2024
Front Desk Receptionist
CycleBar
05.2021 - 11.2021
Childcare Provider
N/a
02.2020 - 12.2025
California State University, Fresno
GED
Bullard High
High School Diploma