Alexis Marquez
San Bernardino
Summary
Dynamic and friendly professional with a proven track record at Starbucks, excelling in up-selling and customer engagement. Adept at creating personalized beverages and fostering positive customer experiences, consistently achieving high satisfaction scores. Strong problem-solving skills and a calm demeanor enhance team collaboration and drive sales growth.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
12.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
Courtesy Clerk
Stater Brothers Markets
06.2020 - 12.2021
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected more than 20 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Sales Associate
Fashion Q
07.2019 - 06.2020
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Arts - Psychology
San Bernardino Valley College
San Bernardino, CA05-2024
Associate of Arts - Social Sciences
San Bernardino Valley College
San Bernardino, CA05-2024
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ01-2025
Skills
- Up-selling
- Problem-solving
- Adaptive and creative
- Team collaboration
- Active listener
- Friendly and outgoing
- Calm demeanor
Timeline
Barista
Starbucks
12.2021 - Current
Courtesy Clerk
Stater Brothers Markets
06.2020 - 12.2021
Sales Associate
Fashion Q
07.2019 - 06.2020
Associate of Arts - Psychology
San Bernardino Valley College
Associate of Arts - Social Sciences
San Bernardino Valley College
Bachelor of Arts - Psychology
Arizona State University
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