Overview
Work History
Education
Certification
Timeline
Generic

Alexis MacPhail

Calgary,AB

Overview

7
7
years of professional experience
1
1
Certification

Work History

Volunteer

CCASA
Calgary, AB
04.2024 - Current
  • Completed crisis line training
  • Operated a crisis phone line and text in chat line
  • Administered risk assessments and de-escalation

Store Manager

Evoolution
Calgary, AB
03.2021 - 12.2022
  • Hired trained and monitored performance of up to 7 employees
  • Managed paperwork inventory and cash deposits up to $3,000
  • Prepared weekly schedules to verify proper floor coverage within company labour goals

Assistant Store Manager

Evoolution
Calgary, AB
09.2019 - 08.2020
  • Handled complaints and answered questions from customers by listening, recording details and offering solutions in person and via phone
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving

Sales Associate

Evoolution
Calgary, AB
11.2018 - 09.2019
  • Maintained up to date knowledge on all products and helped customers find specific products, answered questions and offered product advice
  • Completed daily tasks to keep store clean and compliant with health and safety standards

Childcare Assistant

Heavens Blessings Daycare
Medicine Hat, AB
11.2017 - 08.2018
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps
  • Established and maintained safe play environment for children

Education

Sociology -

University of Calgary
Calgary, AB

Certification

  • ASIST - June 2024
  • Standard First Aid CPR & AED Training - August 2020
  • Customer Service Training - January 2017

Timeline

Volunteer

CCASA
04.2024 - Current

Store Manager

Evoolution
03.2021 - 12.2022

Assistant Store Manager

Evoolution
09.2019 - 08.2020

Sales Associate

Evoolution
11.2018 - 09.2019

Childcare Assistant

Heavens Blessings Daycare
11.2017 - 08.2018

Sociology -

University of Calgary

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Alexis MacPhail