Alexis MacPhail
Calgary,AB
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer
CCASA
Calgary, AB
04.2024 - Current
- Completed crisis line training
- Operated a crisis phone line and text in chat line
- Administered risk assessments and de-escalation
Store Manager
Evoolution
Calgary, AB
03.2021 - 12.2022
- Hired trained and monitored performance of up to 7 employees
- Managed paperwork inventory and cash deposits up to $3,000
- Prepared weekly schedules to verify proper floor coverage within company labour goals
Assistant Store Manager
Evoolution
Calgary, AB
09.2019 - 08.2020
- Handled complaints and answered questions from customers by listening, recording details and offering solutions in person and via phone
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
Sales Associate
Evoolution
Calgary, AB
11.2018 - 09.2019
- Maintained up to date knowledge on all products and helped customers find specific products, answered questions and offered product advice
- Completed daily tasks to keep store clean and compliant with health and safety standards
Childcare Assistant
Heavens Blessings Daycare
Medicine Hat, AB
11.2017 - 08.2018
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps
- Established and maintained safe play environment for children
Education
Sociology -
University of Calgary
Calgary, ABCertification
- ASIST - June 2024
- Standard First Aid CPR & AED Training - August 2020
- Customer Service Training - January 2017
Timeline
Volunteer
CCASA
04.2024 - Current
Store Manager
Evoolution
03.2021 - 12.2022
Assistant Store Manager
Evoolution
09.2019 - 08.2020
Sales Associate
Evoolution
11.2018 - 09.2019
Childcare Assistant
Heavens Blessings Daycare
11.2017 - 08.2018
Sociology -
University of Calgary