Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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ALEXIS LOPES-GALVEZ

BRAMPTON,ON

Summary

Dedicated Certified Eye Lash Technician accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity, nuance and thorough knowledge of correct applications for varying eye shapes.

Overview

5
5
years of professional experience

Work History

Certified Lash Tech

Frame Lash Studio
01.2024 - Current
  • Certified in Classics, Hybrids, Volumes, Lash Lifts and Tints, Brow lamination and Tint.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.

Server/Host

Jack Astors
07.2021 - 12.2023
  • Serving tables/ customer service
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Cashier

Sephora | Bramalea City Centre (Seasonal)
09.2019 - 12.2019
  • Provided excellent customer service - Communicated product knowledge to reach store goals - Answered clients questions and addressed problems and complaints - Processed all transactions and returns/exchanges in a timely manner
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Cosmetic Management Program -

Humber College - North Campus
04.2020

Diploma | Specialized High Skills Major | Dance Program -

Iona Catholic Secondary School
06.2018

Skills

  • Strong Communication Skills
  • Great Initiative
  • Strong Self Management Skills
  • Able to take directions with minimal instructions
  • Active Listening
  • Critical Thinking
  • Calm Under Pressure
  • Flexible and Adaptable
  • Attention to Detail
  • Excellent Communication
  • Time Management
  • Appointment Scheduling
  • Brand Awareness
  • Team Collaboration
  • Client Relationship Building
  • Products knowledge
  • Beauty Trends
  • Friendly and Helpful
  • Positive Customer Engagement
  • Creative Thinking

Volunteer Experience

11/2014, Humber College - Lakeshore Campus, 'Walk It Out' Fashion Show, Using MAC cosmetics, we prepped & applied makeup looks to male and female models. Touched up models throughout the show.

Timeline

Certified Lash Tech

Frame Lash Studio
01.2024 - Current

Server/Host

Jack Astors
07.2021 - 12.2023

Cashier

Sephora | Bramalea City Centre (Seasonal)
09.2019 - 12.2019

Cosmetic Management Program -

Humber College - North Campus

Diploma | Specialized High Skills Major | Dance Program -

Iona Catholic Secondary School

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ALEXIS LOPES-GALVEZ