Alexis Klatt
Cullowhee
Summary
Dynamic and results-driven professional with a proven track record at Sally Beauty Holdings Inc., excelling in customer service and relationship building. Demonstrated strong organizational skills and attention to detail, enhancing customer satisfaction through efficient service. Adept at multitasking and fostering teamwork, ensuring a positive experience for all patrons.
Overview
13
13
years of professional experience
Work History
Store Associate
Sally Beauty Holdings Inc.
09.2023 - Current
- Greeted customers, helped locate merchandise, and suggested curated options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Resident Assistant
Western Carolina University Residential Living
07.2024 - 12.2025
- Attended, participated, and contributed to weekly staff meetings addressing resident and staff needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed office operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Admitting Clerk
Mayers Memorial Hospital District
05.2025 - 07.2025
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Assisted Medical Assistants and Providers with contacting patients and other health facilities, faxing private information, and facilitating patients through the clinic process.
Fire Watch
O'Neill Logging
05.2024 - 07.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Nutrition Aide
Mayers Memorial Hospital District
05.2023 - 08.2023
- Participated in ongoing training sessions to stay updated on the latest advancements in nutrition science and best practices in clinical settings.
- Developed strong relationships with patients, earning their trust while addressing their unique dietary needs and concerns.
- Improved patient satisfaction by providing customized meal plans according to their dietary needs.
- Contributed to a safe working environment by strictly following sanitation guidelines and food safety regulations.
- Continuously evaluated meal plans and adapted them to meet patients'' changing needs, contributing to their overall well-being and recovery.
- Supported hospital goals for optimal patient outcomes by consistently providing high-quality nutrition services.
Certified Trainer
Darden Restaurants, Olive Garden
09.2019 - 05.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Appointment Setter
Contractor Lead Services
10.2020 - 04.2021
- Set appointments with potential customers for several service companies.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Initiated a minimum of 60 outgoing calls per day; setting a minimum of 2 appointments per day.
- Screened potential customers to determine interest and requirements for products and services of several companies.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Utilized a software system for tracking progress and calls
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Movie Theater Attendant
Fall River Theatre
06.2013 - 08.2019
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
- Provided assistance to guests with special needs and helped with seat accommodations.
Shop Technician
Tubit Enterprises Inc
06.2018 - 08.2018
- Kept shop clean, organized and stocked with tools and parts.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Supported Mechanics with tasks, helping to improve overall performance.
- Repaired parts, components and assemblies to correct malfunctions.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
Education
Bachelor of Science - Major: Forensic Science; Concentration: Chemistry
Western Carolina University
Cullowhee, NCAssociate of Arts - Natural Sciences
Shasta College
Redding, CA05-2023
High School Diploma -
Fall River Jr./Sr High School
McArthur, CA06-2019
Skills
- Customer service
- Customer assistance
- Attention to detail focus
- Organization
- Time management mastery
- Interpersonal relationship building
- Patience and empathy demonstration
- Computer literacy fundamentals
- Team collaboration aptitude
- Effective communication
Timeline
Admitting Clerk
Mayers Memorial Hospital District
05.2025 - 07.2025
Resident Assistant
Western Carolina University Residential Living
07.2024 - 12.2025
Fire Watch
O'Neill Logging
05.2024 - 07.2024
Store Associate
Sally Beauty Holdings Inc.
09.2023 - Current
Nutrition Aide
Mayers Memorial Hospital District
05.2023 - 08.2023
Appointment Setter
Contractor Lead Services
10.2020 - 04.2021
Certified Trainer
Darden Restaurants, Olive Garden
09.2019 - 05.2023
Shop Technician
Tubit Enterprises Inc
06.2018 - 08.2018
Movie Theater Attendant
Fall River Theatre
06.2013 - 08.2019
Bachelor of Science - Major: Forensic Science; Concentration: Chemistry
Western Carolina University
Associate of Arts - Natural Sciences
Shasta College
High School Diploma -
Fall River Jr./Sr High School
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