Alexis Imperioli

I handle order processing and packing, ensuring accurate and timely fulfillment. I communicate daily with client accounts to address order changes or issues, and I also reach out to consumers to connect them with an esthetician. Additionally, I manage trucking invoices for a separate company owned by my employers.

• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Took ownership of customer issues and followed problems through to resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

I assisted customers by operating the cash register, setting up fitting rooms, organizing the store, and handling new merchandise by steaming and folding clothes