Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexis Heinzig

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hostess

Telus Club
09.2021 - Current
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Demonstrated strong multitasking skills, balancing responsibilities such as , greeting guests, and updating reservation logs simultaneously.
  • Promoted business loyalty by fostering positive customer relationships.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.

Young Canadian

The Calgary Stampede Grandstand Show
01.2017 - 07.2021
  • Trained and studied with a diverse team of professionals that cultivated both artistic and personal excellence as a Young Canadian.
  • Performed, sang and danced yearly at the grandstand show at the calgary stampede



Education

Bachelor of Arts - Political Science

University of Calgary
Calgary, AB
05.2027

High School Diploma -

Calgary Arts Academy
Calgary, AB
06.2023

Skills

  • Proficient in Open Table
  • Conflict and Complaint Resolution
  • Wait List Management
  • Staff Training
  • High-volume dining
  • Warm and Friendly
  • Guest Greeting and Seating
  • Guest Engagement
  • Attention to Detail
  • Seating arrangements
  • Reservations Management

Certification

ProServe Liquor Staff Training AGLC

Timeline

Hostess

Telus Club
09.2021 - Current

Young Canadian

The Calgary Stampede Grandstand Show
01.2017 - 07.2021

Bachelor of Arts - Political Science

University of Calgary

High School Diploma -

Calgary Arts Academy

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Alexis Heinzig