Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nazeer Dghlawi

Ottawa,Ontario

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

19
19
years of professional experience

Work History

Account Manager, Field Sales Division

Rogers Communications
03.2017 - Current
  • Successfully maintain strong relationships with property managers to ensure client satisfaction and retention
  • Demonstrated ability to understand client needs and provide tailored solutions of Rogers services to meet their specific requirements
  • Increase market share in the assigned area by introducing new services and building strong relationships with existing clients.

Corporate and VIP Account Manager

Syriatel Mobile Telecom
01.2014 - 02.2017
  • Developed and execute visit plans for key accounts, ensuring a strategic approach tailored to their classification level
  • Provided regular reports on market status, analyzing trends and identifying potential opportunities for growth
  • Monitored and tracked competitor activities and offerings, keeping a pulse on the market landscape
  • Proactively suggested new services and solutions to customers based on their unique needs and preferences.

Retail Development Supervisor

Syriatel Mobile Telecom
03.2013 - 01.2014
  • Successfully implemented and monitored yearly coverage plan, ensuring timely reporting and response to evaluation requests, and effectively following up on plan implementation
  • Proactively increased knowledge of Sub dealers, developing strategic plans to enhance their performance, and generating detailed reports on marketing activities
  • Demonstrated expertise in providing comprehensive reports on overall company presence, contributing to informed decision-making and strategic initiatives in assigned regions.

Regional Marketing Coordinator

Syriatel Mobile Telecom
08.2011 - 03.2013
  • Prepared and delivered monthly reports on population density and demographic shifts in the Central Region, providing valuable insights for strategic decision-making
  • Performed analyses of sites' revenue versus estimated revenue, delivering regular analytical reports to the Head of Unit and suggesting areas for coverage improvement
  • Monitored competitive activities through frequent market visits, delivering timely feedback to support informed decision-making.

Operations Coordinator

Syriatel Mobile Telecom
01.2007 - 08.2011
  • Efficiently coordinated and followed up on operational issues within the Customer Service Department, liaising with relevant departments, suppliers, and stakeholders to ensure swift resolution.
  • Prepared and delivered monthly reports highlighting all operational issues within the Customer Service Department in the assigned region, empowering strategic planning and improvement initiatives.
  • Collaborated closely with dealers, ensuring product quality and service excellence to consistently achieve high customer satisfaction levels.

Customer Service Representative

Syriatel Mobile Telecom
01.2005 - 02.2007
  • Consistently provided exceptional customer service by answering and resolving customer inquiries in a proficient and courteous manner.
  • Managed payment collection from customers, delivering a seamless experience by ensuring accuracy and efficiency.
  • Maintained accurate daily operational statistics in the system, providing valuable insights for operational decision-making.

Education

Intermediate Institute For Applied Industries
Damascus, Syria

Skills

  • Client Relationship Management
  • Data Analytics
  • Territory Management
  • Account Development
  • Strategic Planning
  • Time management
  • Lead Development
  • Business Development
  • Lead Generation
  • Trend Forecasting

Accomplishments

  • Achieved the prestigious 2019 Circle of Champions Award and recognized as the Best Performer in Ottawa, surpassing the target by over 200%.
  • Recognized as the Best Performer in 2021, exceeding the target by over 175%.
  • Maintained exceptional performance in 2022, surpassing the target by over 175% and earning the Best Performer distinction.
  • Sustained outstanding performance in 2023, exceeding the target by over 175% and achieving the Best Performer recognition.
  • Honoured with the Ted Rogers Award in 2023 for exemplifying business excellence.
  • Secured the 2023 Circle of Champions Award as the Best Performer in Ottawa, ranking 4th nationally in both categories.

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Account Manager, Field Sales Division

Rogers Communications
03.2017 - Current

Corporate and VIP Account Manager

Syriatel Mobile Telecom
01.2014 - 02.2017

Retail Development Supervisor

Syriatel Mobile Telecom
03.2013 - 01.2014

Regional Marketing Coordinator

Syriatel Mobile Telecom
08.2011 - 03.2013

Operations Coordinator

Syriatel Mobile Telecom
01.2007 - 08.2011

Customer Service Representative

Syriatel Mobile Telecom
01.2005 - 02.2007

Intermediate Institute For Applied Industries

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Nazeer Dghlawi