Alexis Graham – Donalds
Toronto,ON
Summary
A motivated, diligent, and positive individual with strong communication skills both verbally and written. With over 10 years’ experience in the customer service industry. Has effective organizational, analytical, and interpersonal skills. The ability to adapt quickly and use tools available to ensure all tasks assigned are completed in a timely manner.
Overview
8
8
years of professional experience
Work History
After School Team Lead
The Wright Spot
10.2023 - Current
- Develop, coordinate, and lead age-appropriate artistic activities tailored to the needs of school-age children
- Manage and organize supply inventory, including the coordination of supply replenishment and updating Microsoft teams share drive tracker for expenses
- Prepare and provide balanced, nutritious snacks for after-school programs
- Cultivate positive, welcoming and collaborative relationships with parents and caregivers, addressing any concerns with empathy, knowledge, and an appreciation for cultural diversity and inclusivity
- Collaborate with the Program Supervisor to foster program growth & development
- Manage Microsoft team calendar to facilitate and lead in person as well as virtual meetings to communicate program updates and facilitate discussion
- Ensure HIGH FIVE Principles of Healthy Child Development are supported and upheld at every level
- Support Program Leaders, providing guidance as the key liaison for the team while ensuring Program Leaders are following the HIGH FIVE Principles
- Aid children in developing supportive relationships and encourage their developmental progress
- Engages in regular observation during program to establish a safe, conflict-free environment, while adhering to the program plan to safeguard individual physical and emotional wellbeing
- Responsible for picking the children up from school and ensuring their safe arrival to the after-school program area
- Ensure strict cleaning and disinfection protocols to maintain a safe, organized, child-friendly environment
Frontline & Technical Support Specialist
CIBC
07.2021 - 05.2023
- Support Client inquiries pertaining to their account activity and ensuring each client receives the utmost attention and care
- Conduct virtual detailed Client walkthrough on how to use products and services, answering questions, and assisting with forms
- Managing client escalations in a timely manner and providing support in resolving issues encountered on banking platforms
- Navigating clients to the correct department for accurate assistance
- Maintain 100% service level agreement on all assigned requests with minimal supervision
- First point of contact for fraud activity, and connecting with clients and internal partners to provide details urgently
- Collaborating with various internal partners in conducting investigations, meeting project deadlines, and sharing specialized product knowledge
- Facilitate training sessions and support fellow colleagues with daily tasks and processes
Precious Metals & Foreign Exchange Online Agent
CIBC
06.2018 - 07.2021
- Providing excellent customer service to clients to ensure all requests, concerns, questions and issues raised are resolved
- Update CIBC enterprise client database Microsoft software spreadsheets with client data, precious metals, and foreign exchange product sale
- Daily email and phone correspondence with clients regarding order status, escalations, and setting up client appointments
- Carried out investigations into irregularities, escalated issues to the appropriate departments to ensure timely resolution and promote customer satisfaction with personalized follow-ups
- Assisting international students with setting up bank accounts designated for school tuition
- Assign daily tasks and reports to fellow team members
- Working with a range of financial products and services, such as commodity gold, foreign exchange, online sales and promotion in association with capital markets
- Adhering to strict AML/KYC procedures including liaising with other financial institutions to validate client information
Hostess
MOXIE’S GRILL & BAR
07.2017 - 06.2018
- Providing customers with exceptional service throughout stay
- Greeted guests warmly
- Seating guests and organize seating chart daily
- Taking reservations online, over the phone, and in-person
- Serving food and supporting servers
- Engage with guests about their meals to ensure satisfaction and gather feedback for continuous improvement
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits
- Keeping up the cleanliness of all areas of the restaurant
Education
B.A. - Sociology
York University
Toronto, ON06.2016
OSSD -
Emery Collegiate Institute
Toronto, ON04.2013
Skills
- Excellent interpersonal skills
- Proficient in Microsoft Office Applications with digital savvy skills
- Skilled in making effective decisions and independent thinking
- Exceptional organizational proficiency
- Able to work with minimal supervision
- Great team player
- Extremely adaptable
- Strong time management skills
- Attention to detail
- First Aid/CPR Certified
Timeline
After School Team Lead
The Wright Spot
10.2023 - Current
Frontline & Technical Support Specialist
CIBC
07.2021 - 05.2023
Precious Metals & Foreign Exchange Online Agent
CIBC
06.2018 - 07.2021
Hostess
MOXIE’S GRILL & BAR
07.2017 - 06.2018
OSSD -
Emery Collegiate Institute
B.A. - Sociology
York University
Similar Profiles
Anna KnippAnna Knipp
Bar Lead/Manager at Wright-Patterson Club and Banquet Center, Wright-Patterson AFBBar Lead/Manager at Wright-Patterson Club and Banquet Center, Wright-Patterson AFB
Maria Consuelo R. WaltonMaria Consuelo R. Walton
Inclusion II Student Support / Special Education Instructional Assistant at Wright Elementary School District – Wright Charter SchoolInclusion II Student Support / Special Education Instructional Assistant at Wright Elementary School District – Wright Charter School
Raquel GroetkenRaquel Groetken
Case Aide at Wright County-wRight Choice/Juvenile UnitCase Aide at Wright County-wRight Choice/Juvenile Unit
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar
Salman ValimohamedSalman Valimohamed
Project Manager / Social Media Manager at Waveform Entertainment IncProject Manager / Social Media Manager at Waveform Entertainment Inc