Alexis Gibson
Lacombe,Canada
Summary
Dependable and analytical with keen eye for detail and passion for numbers. Understands foundational accounting principles and proficient in financial reporting and data analysis. Capable of making significant impact through accurate financial tracking and reporting. Ready to use and develop these skills in an Accounting role.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Best Western Plus Lacombe Inn & Suites
10.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts
- Managing online, in-person, and telephone reservations
- Contributed to revenue growth by identifying sales opportunities among existing clientele and offering tailored promotional packages through the Best Western Membership program
- Handled various forms of payments- debit, credit, cash, direct billing
- Resolved guest concerns with empathy and professionalism, in a timely and efficiently manner, resulting in positive feedback from clients.
- Responded to customer and sales agencies' emails in a timely manner
- Provided exceptional customer service under high-pressure situations, maintaining composure during peak hours or sudden influxes of clientele
- Updated guest records regularly, ensuring accurate data entry for future stays and marketing efforts
- Developed strong rapport with repeat guests through personalized service and genuine attentiveness to their preferences and needs
- Managed phone lines effectively, addressing inquiries promptly and transferring calls as needed
- Maintained an organized front desk area, contributing to a welcoming environment for guests upon arrival
- Collaborated with housekeeping staff to ensure timely room turnovers and optimal guest experiences
- Collected room deposits, fees, and payments
Server
Lacombe Golf & Country Club
08.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
BBA - Accounting
Burman University
Lacombe, AB04-2025
Skills
- Team Leadership
- Effective Issue Resolution
- Effective Communication
- Critical Thinking Ability
- Proficient Time Management
- Quickly Adjusting to Change
- Data Organization
- Customer Engagement
- Proficient in Microsoft Office
- Customer service
- Guest services
- Problem-solving skills
- Credit and cash payments
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipPart TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveTimeline
Front Desk Agent
Best Western Plus Lacombe Inn & Suites
10.2023 - Current
Server
Lacombe Golf & Country Club
08.2023 - 10.2024
BBA - Accounting
Burman University
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