Alexis George
St. Albert,AB
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Taco Shop
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Served high customer volumes during special events, nights, and weekends
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Kept bar presentable and well-stocked to meet customer needs
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
Buffet Attendant, Hostess/Server
Buffet Royal
Edmonton, Canada
04.2022 - 06.2023
- Company Overview: Buffet Royal is a dining establishment known for its breakfast bar and buffet services
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness
- Improved guest comfort and satisfaction through personalized service and support
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children
- Kept kitchen, counter and dining areas cleaned and sanitized
- Accurately operated cash register to process customer payments
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Checked and restocked server areas and organized and got change for front counter
- Assisted managers with quickly resolving service- and food-related issues
- Used cash registers and credit card machines to cash out customers
- Monitored seating area and checked restrooms regularly to keep spotless
- Collaborated with kitchen to inform customers of wait times and answer questions about food
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Buffet Royal is a dining establishment known for its breakfast bar and buffet services
Hostess/Expo
The Banquet Bar
Fort McMurray, Canada
05.2019 - 09.2019
- Promoted various products and closed sales through distinguished knowledge and expertise
- Operated Point of Sales terminals to process cash, debit and credit transactions
- Resolved payment disputes by processing appropriate refunds
- Greeted and acknowledged guests, seat patrons by escorting them to assigned tables
- Communicated crucial conversations with customers regarding delays and unavailabilities
- Prepared and organized seating before service and ensured utmost customer satisfaction
- Coordinated with manager to escalate and resolve customer complaints
Baby Sitter
Miscellaneous
Fort McMurray, Canada
06.2016 - 08.2019
- Acted as care-taker, supervised and managed children while helping them accomplish tasks
- Cultivated a reputation for effective service by notable work-accuracy and attention to detail
- Promoted team participation by planning games, quizzes and projects for children
- Planned and successfully executed critical tasks within the agreed timeline
- Managed and coordinated household including making and receiving phone calls, preparing meals and performing other light duties
- Achieved recognition and appreciation from multiple families for distinct work ethics
- Communicated positively with children and guardians
- Played games, worked on puzzles and read books to young children
- Taught children to organize toys, wash hands and share by leading by example
- Assisted children with homework assignments and special projects across different subjects
- Organized activities that enhanced children's physical, emotional and social well-being
Councillor
YMCA
Fort McMurray, Canada
06.2017 - 08.2017
- Recommended as a, in Training to plan outdoor activities for children
- Successfully set-up and tear down outdoor equipment for games and other activities
- Encouraged individual participation and instilled motivation in children
- Successfully coordinated with 30 children in the age of 3-13 years
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Graduate Certificate -
Lillian Osborne High School
Edmonton, AB06.2022
Skills
- Planning Activities
- Customer Service
- Teamwork
- Interpersonal Skills
- Attention to Detail
- Active Listening
- Decision Making
- Organization
- Time Management
- Teambuilding
- Self-Motivated
- Transactions and Cash Handling
- Taking Reservations
- Guest Satisfaction
- Identification Requirements
- Cash Handling
- Microsoft Office
- Windows 10
- Flexible
- Adaptable
- POS system operation
- Event service
- Upselling
- Allergy awareness
- Staff training
- Supply restocking
Certification
AGLC Smart Responsible Drinking ProServe, 11/13/22
Timeline
Server/Bartender
The Taco Shop
04.2024 - Current
Buffet Attendant, Hostess/Server
Buffet Royal
04.2022 - 06.2023
Hostess/Expo
The Banquet Bar
05.2019 - 09.2019
Councillor
YMCA
06.2017 - 08.2017
Baby Sitter
Miscellaneous
06.2016 - 08.2019
Graduate Certificate -
Lillian Osborne High School