Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alexis Gafford

Loma Linda

Summary

Responsible Barista Shift Manager with over 12 years of hands-on experience supervising employees and overseeing day to day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.

Overview

15
15
years of professional experience

Work History

Barista Shift Supervisor

Starbucks Coffee Company
10.2013 - Current
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns and fair distribution of workload.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Entered and reconciled cash deposits, store metrics, and shift data to support compliance and operational efficiency.

Receptionist

United Industrial Service Workers of America
08.2010 - 09.2013
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Diploma -

Redlands High School
Redlands, CA

Skills

  • Credit Card Transaction Processing
  • Crafting Responses
  • Equipment Troubleshooting and Repair
  • Task Delegation
  • Counting Money
  • Excellent communication
  • Quality Control
  • Staff Management
  • Complaint Handling
  • Guest Satisfaction
  • Positive Reinforcement
  • Equipment troubleshooting

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved Partner of the quarter in 2021.
  • Documented and resolved floor coverage issues which led to efficient support and staffing during day part transitions.
  • Customer Relations - Earned highest marks for customer satisfaction over other day parts.
  • Monetary Transactions - Handled cash, credit and automatic debit card transactions with high accuracy.

Timeline

Barista Shift Supervisor

Starbucks Coffee Company
10.2013 - Current

Receptionist

United Industrial Service Workers of America
08.2010 - 09.2013

Diploma -

Redlands High School

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Alexis Gafford