Alexis Farwell
Temecula
Summary
Results-driven operations and administrative professional with experience supporting executive leadership, managing teams, overseeing quality control, and coordinating financial operations. Proven success in building strong client relationships, improving processes, ensuring compliance, and conducting high-volume audits in fast-paced environments. Recognized for exceptional organization, attention to detail, and the ability to deliver accurate results while balancing competing priorities.
Overview
4
4
years of professional experience
Work History
Quality Control Manager
America's Choice Tax Relief
Murrieta
09.2025 - Current
- Managed quality control operations to ensure compliance with company policies, industry regulations, and applicable legal requirements.
- Acted as a liaison between internal teams and client needs, translating feedback into actionable quality improvements.
- Investigated quality-related issues, identified root causes, and implemented solutions to prevent recurrence.
- Developed training materials and conducted quality-focused training sessions for new and existing employees.
- Oversaw high-volume financial audits and Accounts Receivable reporting functions, ensuring operational accuracy, regulatory compliance, and timely completion of deliverables.
Executive Assistant
America's Choice Tax Relief
Murrieta
02.2025 - Current
- Served as a primary point of contact between executives, clients, vendors, and internal departments, maintaining professional communication and strong relationships.
- Streamlined administrative processes and implemented organizational systems to improve efficiency and workflow.
- Demonstrated exceptional problem-solving skills by proactively addressing operational challenges and urgent requests.
- Prepared reports, presentations, correspondence, and other business documents with a high degree of accuracy and attention to detail.
Collections Team Lead
Future Judgement Solutions
Temecula
04.2024 - 02.2025
- Trained new team members on collections procedures and company policies.
- Implemented process improvements to streamline collections workflows and reduce delays.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
Senior Sales Associate
UFC Gym
Multi Location
12.2022 - 04.2024
- Served as a senior member of the sales team, providing leadership, coaching, and support to junior sales representatives.
- Developed and nurtured relationships with members to improve retention and increase customer satisfaction.
- Supported management in executing sales initiatives and promotional events, contributing to membership retention efforts.
Education
Susan H Nelson
Temecula, CASkills
- Problem Solving
- Risk Assessment
- Data Reporting
- Leadership
- Attention to Detail
- Records and Accounts Management
- Client Relationship Management and Retention
- Microsoft Office Suite
- Google Workspace
Timeline
Quality Control Manager
America's Choice Tax Relief
09.2025 - Current
Executive Assistant
America's Choice Tax Relief
02.2025 - Current
Collections Team Lead
Future Judgement Solutions
04.2024 - 02.2025
Senior Sales Associate
UFC Gym
12.2022 - 04.2024
Susan H Nelson