Alexis Espino
Watsonville
Summary
Customer-focused professional with experience in cash handling, team leadership, and high-volume customer service environments. Skilled in processing transactions accurately, handling cash responsibly, resolving customer concerns, and maintaining organized records. Strong communication, multitasking, and problem-solving abilities with a commitment to providing excellent customer service and supporting daily banking operations.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Capitola, CA
11.2025 - Current
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Processed customer transactions accurately in a fast-paced environments
- Implemented quality control measures to enhance beverage consistency and presentation.
- Resolved customer inquiries and complaints, promoting a positive store experience.
Service Manager
Chipotle
Watsonville, CA
06.2022 - 10.2024
- Oversaw daily restaurant operations to ensure exceptional guest experiences and team efficiency.
- Implemented training programs for new staff, enhancing service quality and employee performance.
- Managed daily operations in a high volume customer service environment.
- Handled cash transactions and maintained accuracy when processing payments
- Demonstrated strong attention to detail,organization,and leadership skills.
- Assisted with inventory management,reporting,and maintaining company standards.
Education
Certified Phlebotomy Technician -
CAL Regional Adult School
Salinas, CAHigh School Diploma -
Pajaro Valley High School
Watsonville, CANursing
Cabrillo College
Aptos, CA06.2028
Skills
- Cash Handling
- Cash Drawer Balancing
- Customer Service
- Transaction Processing
- Attention to Detail
- Sales & Cross-Selling
- Communication Skills
- Problem Solving
- Multitasking
- Relationship Building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista Shift Supervisor
Starbucks
11.2025 - Current
Service Manager
Chipotle
06.2022 - 10.2024
Certified Phlebotomy Technician -
CAL Regional Adult School
High School Diploma -
Pajaro Valley High School
Nursing
Cabrillo College