Alexis Eggli
Surrey,BC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
19
19
years of professional experience
Work History
Shift Manager
Cascades Casino Delta
09.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Report and oversee daily operations.
- Oversee site stays in compliance for BCLC Responsible gaming and Success Factors training.
- Audited site's large cash transaction reports.
Pit Manager
Cascades Casino Resort
04.2016 - 08.2022
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
Casino Technical Skills Trainer
Cascades Casino Resort
01.2012 - 04.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
Relief Dealer Supervisor
Cascades Casino Resort
01.2005 - 04.2016
- Organized and controlled diffrent table games.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
Education
No Degree - Hospitality Management Diploma
Sprott Shaw Collage
Vancouver, BC01.2005
High School Diploma -
Gladstone Secondary School
Vancouver, BC06.2002
Skills
- Quality Assurance
- Staff Development
- Staff Training and Onboarding
- Hiring and Recruiting
- Mentoring and Coaching
- Flexible Schedule
- Attention to detail
- Organizational skills
Timeline
Shift Manager
Cascades Casino Delta
09.2022 - Current
Pit Manager
Cascades Casino Resort
04.2016 - 08.2022
Casino Technical Skills Trainer
Cascades Casino Resort
01.2012 - 04.2016
Relief Dealer Supervisor
Cascades Casino Resort
01.2005 - 04.2016
No Degree - Hospitality Management Diploma
Sprott Shaw Collage
High School Diploma -
Gladstone Secondary School