Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Volunteer experience
Timeline
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Alexis DORÉ-BERGERON

Alexis DORÉ-BERGERON

Calgary,AB

Summary

Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

9
9
years of professional experience

Work History

Bartending

HUDSON'S Canada's Pub Downtown
06.2021 - Current
  • Mixing beverages using extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
  • Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
  • Satisfying patron requests in a timely manner
  • Assessing customer preferences and making drink recommendations
  • Providing positive and friendly guest experience by interacting with patrons
  • Collecting money for drinks served and providing change as needed
  • Checking identification to verify legal age requirements for all customers
  • Balancing cash receipts
  • Keeping a well-stocked bar with adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
  • Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
  • Organizing bar area to streamline drink preparation and inventory
  • Placing orders for liquor, beer, wine, and other supplies.

Senior Sales Advisor

Stampede Toyota
03.2016 - 06.2021
  • Delivered consistently high level of customer service
  • Maintained strong positive relationships with customers
  • Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements
  • Used consultative sales process to match customers with vehicles suiting their needs
  • Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase
  • Strategically negotiate with customers to close on deals and increase sales
  • Researched new automotive releases to maintain knowledge on new products and trends
  • Qualify and follow up on customers regarding new and pre-owned vehicle availability, price, and options
  • Scheduled prospective customer appointments
  • Maintain contact with customers via email, phone calls, and regular updates on promotional offers
  • Investigated and resolved grievances from existing and prospective customers, and forwarded unresolved complaints to designated departments for additional investigation.

Door Host

HUDSON'S Canada's Pub Downtown
12.2014 - 01.2019
  • Identify critical issues quickly and accurately using problem solving skills to handle disagreements in high pressure situations
  • Be personable and polite when defusing undesirable situations
  • Communicated with team members to ensure safety rules and procedures
  • Multitasked in multiple settings
  • Ensure proper identification for entry, adhering to various laws and regulations
  • Ensure the safety of customers and employees
  • Escort people at the time of the closure of the establishment.

Bartender and Server

ROCKIES GRILL (BEST WESTERN HOTELS)
07.2015 - 03.2016
  • Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude
  • Utilized my communication skills to effectively listen and take orders
  • Advertised, marketed and recommended menu options to guest to increase guest satisfaction
  • Maintained an organized work space in a fast-paced environment
  • Prioritized and served customers in an efficient manner
  • Managed on-site cash
  • Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors, helped prepare for events.

Education

Cegep Diploma in Art and Letters: Cinema -

CEGEP GARNEAU
01.2012

English immersion program Diploma -

EXPLORE OTTAWA
01.2009

High School Diploma -

DE ROCHEBELLE
01.2009

Skills

  • Strong negotiation
  • Building rapport
  • Persuasion techniques
  • Goal-Oriented
  • Cold-calling
  • Customer Service
  • Sales closing
  • Price Negotiation
  • Follow-up skills
  • Friendly and Enthusiastic
  • Sales Strategies
  • Email and Telephone Etiquette
  • Appointment Scheduling
  • Negotiations strength
  • Customer Relationship Management
  • Competitive
  • Professional Demeanor
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Honest and Dependable
  • Friendly and Helpful
  • Reliable and punctual
  • Excellent people skills
  • Adapt to diverse groups
  • Creative Thinking
  • Goal-Driven
  • Attention to Detail
  • Reliable and Responsible
  • Team Leadership
  • Computer Proficiency and Microsoft Office
  • Meeting Sales Goals

Languages

French
Native or Bilingual
English
Full Professional

References

REFERENCES ON DEMAND

Hobbies and Interests

  • Healthy living
  • Working out
  • Running
  • Boxing
  • Golfing
  • Photo capture
  • Video capture


Volunteer experience

  • Volunteer as a foster home for cats through AARCS.

Timeline

Bartending

HUDSON'S Canada's Pub Downtown
06.2021 - Current

Senior Sales Advisor

Stampede Toyota
03.2016 - 06.2021

Bartender and Server

ROCKIES GRILL (BEST WESTERN HOTELS)
07.2015 - 03.2016

Door Host

HUDSON'S Canada's Pub Downtown
12.2014 - 01.2019

Cegep Diploma in Art and Letters: Cinema -

CEGEP GARNEAU

English immersion program Diploma -

EXPLORE OTTAWA

High School Diploma -

DE ROCHEBELLE

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Alexis DORÉ-BERGERON