Alexis Corrales
Coachella
Summary
Bilingual customer service professional with a proven ability to establish and maintain excellent communication and relationships with clients. Eager to attain new knowledge in a dynamic setting and utilize my skills to help others while working towards the mission of a company. Able to self-manage during independent projects and collaborate effectively as part of a productive team.
Overview
7
7
years of professional experience
Work History
Care Connections Rep
Molina Healthcare
06.2024 - 08.2024
- Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners.
- Understands and strives to meet or exceed call center metrics while providing high-quality, consistent customer service.
- Removes barriers for members, escalating high-impact member issues.
- Perform timely documentation in the electronic medical record, and provide daily audits and feedback.
- Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals.
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
- Participate in special projects, as assigned.
- Other duties as assigned.
Care Coordinator
Titanium Healthcare
02.2024 - 06.2024
- Provides care coordination and connection to services and social support for ECM Members, including appointment scheduling and referral
- Conducts periodic telephonic outreach and follow-up to low-risk ECM Members as outlined on the Shared Care
- Assists in the coordination of appointments and referrals for physical and behavioral health
- Collaborates on Member care issues with other ECM Care Team Members, participating in weekly systematic case reviews and ad hoc case reviews, and consults with Registered Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in
- Connects ECM Member to other social services and supports he/she may
- Uses relationship-based strategies to engage Members in care as well as motivational
- Assists with arrangements such as transportation, directions, and completion of durable medical equipment requests, Coordinates with ECM Member in the most easily accessible setting, within health plan guidelines (e.g., could be patient home, provider or regional office, or other setting)
- Reviews data and interviews potential members to verify eligibility for enrollment in the Enhanced Care Management Program (ECM) and completes referral process when
- Orients and educates members and their families by meeting with them to explain the role of the Care Coordinator, initiate a care plan, and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with their healthcare
- Documents evidence of care in the member’s record in a concise and timely manner
- Addresses member questions and processes member requests in a timely
- Investigates and directs member inquiries or complaints to appropriate staff members and follows up to ensure satisfactory
- Recognizes signs of child and elder abuse and reports appropriately to Child/Adult Protective
Call Center Representative
Urologic Institute of the Desert
03.2023 - 01.2024
- Handle patient phone calls with a positive attitude and provide accurate information.
- Collaborate with other departments to ensure patient satisfaction.
- Utilizing active listening skills to identify patient needs and offer appropriate solutions.
- Sending out lab and imaging orders for patients, scheduling patient appointments, and taking medication requests.
- Relaying any questions or concerns to doctors regarding patients.
- Receiving consults from hospitals for doctors on call.
- Scanning documents into patient charts.
Promotora
Planned Parenthood
01.2018 - 10.2023
- Promote reproductive health care throughout the Coachella Valley through one-on-one presentations and serving as a representative at community events.
- Routinely provide peer-to-peer lectures covering a variety of topics, including an introduction to Planned Parenthood, anatomy and physiology, STIs, reproductive rights, and contraceptives.
- Actively serve as a reproductive justice advocate by ensuring that reproductive justice is always being sought through lobby work on behalf of the organization, phone banking for local, state, and national elections, door-to-door canvassing, and serving as a representative at community rallies and health fairs.
- Manage and arrange peer-to-peer presentations by reaching out to individuals. Organize my own schedule and report to the supervisor. Fill out data collecting paperwork after every presentation and health fair to keep on record.
- Create and consult on social media content specific to Promotorx program. Provide creative input for content. Attend meetings with teammates for feedback and update shared documents.
Front Desk
HALO Diagnostics
11.2022 - 02.2023
- Managed the front desk area and ensured a professional and welcoming environment for patients.
- Maintained a clean and organized front desk area.
- Scheduled appointments, verified insurance, collected payments.
- Calling patients to remind them of upcoming appointments.
- Scanned documents into patient charts.
- Escort patients to changing rooms for imaging.
Sales Advisor
Best Buy
05.2022 - 11.2022
- Deliver world-class product knowledge and customer service in a customer-centered environment.
- Duties include, but are not limited to, servicing customers at the check-out lane; assisting with customer service complaints; answering customer questions; placing and canceling orders on behalf of customers; and setting up in-home appointments for appliance servicing and/or delivery of a product.
- Work with team to ensure customers' needs are met with maximum customer satisfaction.
- Additionally, serve as a brand ambassador and actively promote our financing options and store credit card.
Behavior Technician
CARD
03.2019 - 08.2020
- Implemented center, school, and home treatment programs for CARD patients and their families using applied behavior analysis (ABA)
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06.2015
Skills
- Critical thinking and problem solving
- Ability to Work in a Team
- Effective Time Management
- Ability to Multitask
- Fast Learner
- Computer Skills
- Communication Skills
- Customer Service
- Time Management
- Microsoft Office
- Critical Thinking
- Management
Timeline
Care Connections Rep
Molina Healthcare
06.2024 - 08.2024
Care Coordinator
Titanium Healthcare
02.2024 - 06.2024
Call Center Representative
Urologic Institute of the Desert
03.2023 - 01.2024
Front Desk
HALO Diagnostics
11.2022 - 02.2023
Sales Advisor
Best Buy
05.2022 - 11.2022
Behavior Technician
CARD
03.2019 - 08.2020
Promotora
Planned Parenthood
01.2018 - 10.2023
High School Diploma -
Coachella Valley High School
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